Issue 229 | February 2020

In this issue of ITIJ, we have feature articles on Spring Break cover, changing the public perception of travel insurers, and volcano tourism; plus, a special report on the US air ambulance industry’s involvement in the current balance billing debate. We also interview Damian Lenihan of Aetna International about his role and approach to current industry challenges and opportunities; and we garner professional insights from International SOS on travel risk and Shift Technology on digitisation.    

Elsewhere, insights into future travel trends are explored by Expedia, we assess the impact of the Australian bushfires, and we keep abreast of the latest regulations aimed at increasing safety on Mount Everest.