Issue 240 | January 2021

In the January 2021 issue of ITIJ:
 
- News Analysis – an assessment of the adaptability of the travel insurance industry through 2020, and how it is working to strengthen its offering beyond the pandemic
- Customer retention: How insurers are working to build loyalty – amidst Covid and beyond
- Industry Voice: Mark Kopec on female leadership in the travel insurance marketplace
- Plus, Brexit and the end of the EHIC; vaccine rollouts; traveller confidence trends; and class action lawsuits for Europe