ITIJ 296 | September 2025

ITIJ Issue 296 Cover

This month we examine fraud in telemedicine, which has become an increasingly big issue for the industry. We also look at parametric solutions to enhance the claims process.Experts share their insights into cost recovery across borders, and our News Analysis investigates policies for those going on safari.

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In this issue

Collage of person at an airport with delayed flight

Parametric solutions: using technology to enhance the claims process

From identifying a flight delay instantly to quick payments for delayed bags, parametric insurance is making waves in the travel insurance sector. Alysia Cameron-Davies explores the benefits, challenges, and what’s...

Alysia Cameron-Davies

Collage of accidents abroad and assistance

Recovering costs after the event – medical and legal

Cost recovery across borders following an accident abroad can be lengthy and time-consuming. Experts share their insights with Chloe Fox on how recoveries can be facilitated

Collage of fraud in telemedicine, person waving on laptop

Filling in the cracks to supercharge telemedicine

Telemedicine use soared during the Covid-19 pandemic, but this exposed vulnerabilities. Experts share with Lauren Haigh how fraud concerns and system sensitivities are being addressed

african elephant

Addressing the elephant in the room: the rising risk of safaris

News reports of tourists killed by wild animals on safari call into question the safety of these experiences. Lauren Haigh examines how risky tourist behaviour can be mitigated and whether...

Illustration of someone on the train with it raining outside

Industry Voice: Travel insurance in a volatile world

In the first of a two-part examination on a new social contract for travel insurance, Joshua Ryan-Saha, Director of Travel, Tourism and Festivals, and Tobi Schneider, Sector Engagement Lead, Financial...

Tobi Schneider & Joshua Ryan-Saha

AI graphic

Industry Voice: How AI-infused automation is delivering the next frontier of healthcare

Mike Thorpe, Strategic Account Executive at SS&C Blue Prism, tells ITIJ about streamlining provider operations and the future of healthcare

Graphic of someone writing

Industry Voice: Hotspot Cover’s George Dagnall on risk reality

In our regular column on security and travel risk, George Dagnall, COO of Hotspot Cover, shares his insights with ITIJ. This month he looks at the legal undercurrents of travel risk...

Warning zones map of the world

Interview: Suzanne Sangiovese, CEO, Riskline

Suzanne Sangiovese, CEO of Riskline, speaks to ITIJ about travel risk management, the biggest issues currently affecting travellers, and her vision for the future of the business