ITIJ 253 | February 2022

ITIJ253 Cover

In this issue of ITIJ, we discuss the latest innovations in claims management technology, travel risk reality, the recovery of the travel industry in Spain, health insurance brokers and the importance of sustainable adoption of technological solutions.

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In this issue

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Ready to reconnect with the ITIC Community? We certainly are!

Here's a quick look at what the ITIC team have in store for the international travel and health insurance community who attend our conferences in 2022

ITIJ February issue out now

ITIJ's February 2022 issue out now

Claims management technology, travel risk reality check, and outbound travel intentions from Spaniards - all in this issue

Mandy Langfield

Editorial Rant - Ian Cameron ITIJ's Editor-in-chief

Is taking the pain out of the insurance claims process actually possible?

Editor-in-chief, Ian Cameron, weighs in with his unique take on making an insurance claim

Claims management

Artificial intelligence and claims automation for travel insurers

Fiona Keating describes the effect of digitalisation on claims management, and how it has dramatically transformed the way insurance companies operate

City

Creating a new travel insurance product in a pandemic: Hotspot Cover

Mark Butler, Co-founder and Director of Hotspot Cover, spoke to ITIJ about identifying a gap in the travel insurance market, creating an underwriting matrix, and choosing insurance partners

Travel Risk

Traveller risk perception vs reality

Risk is subjective, and for insurers seeking to educate their customers while analysing the reality of what could happen, it’s a balancing act that needs careful consideration

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Six value-adding trends that insurance brokers need to know about

William Cooper discusses ways insurance brokers can leverage the latest trends to bring more value to their customers

Artificial Intelligence

Using Artifical Intelligence to improve health insurance

Niels Thone, Co-Founder & CEO of Sprout.ai, discusses applying AI to the health insurance value chain