ITIJ 310 | November 2026

ITIJ 310 Cover

In this, our biggest issue ever, our main focus is on artificial intelligence. After recent threats and warnings about the potential dangers of AI and calls for coordinated action to slow the technology's development, we speak to experts about the technology in a three-part special. We look at data-driven risk assessment, underwriting, and portfolio optimisation, which are all being transformed by AI, and ask what insurers and underwriters are doing to get the most out of the technology.

In this issue

Collage of Turkish Healthcare including, ambulance, hospitals and flag

Turkish healthcare

From coastlines to cityscapes, where are the hotspots for great care at a reasonable cost? Report by Robin Gauldie
2 Nov 2026
|
Robin Gauldie
Collage of people working with computers and statistics

Using AI to its best potential, part one: Underwriting

In this issue’s three-part feature, Mandy Langfield speaks with experts to gain their insights on artificial intelligence. For this first section, she looks at data-driven risk assessment, underwriting, and portfolio optimisation...
2 Nov 2026
|
Mandy Langfield
Three people underwater diving

News Analysis: Underinsured underwater?

Scuba diving is no longer a niche activity. Many vacationers make a spur-of-the-moment choice at their resort to try diving for the first time. Could travel insurers do more to...
2 Nov 2026
|
Robin Gauldie
Collage of a woman speaking with someone on a call whilst working at her laptop

Using AI to its best potential, part two: Customer engagement and claims automation

AI claims processing viability depends on the technology, the investment, and appetite of the insurer, and with deployment rolling out ever faster across the industry, Mandy Langfield takes the opportunity...
2 Nov 2026
|
Mandy Langfield
Collage of doctors pushing medical bed and looking at X-ray scans

Managing customer expectations in complex medical assistance cases

In medical assistance, success is not just about getting patients home, but about helping every stakeholder agree on the safest path forward. Olivia Bowthorpe reports
2 Nov 2026
|
Olivia Jane Bowthorpe
Collage of workers around a globe

The future of international health insurance for a mobile workforce

As workforces become increasingly global and mobile, insurers are rethinking health coverage to deliver portable, flexible care for expats, remote workers, and digital nomads. Mario Pierobon reports
2 Nov 2026
|
Mario Pierobon
Illustration of woman working at a desk talking on a headset to a person

Industry Voice: Tech isn’t the whole story – why people still matter in travel insurance

Susan Silfen, Executive Vice President at Crum & Forster’s Accident & Health Division, tells ITIJ that although technology can settle a claim in minutes, empathy is what travellers remember
2 Nov 2026
|
Susan Silfen
Collage of doctors looking stressed

Physician burnout spreads. Are we demanding too much?

Burnout, bureaucracy and broken career paths are driving doctors away from frontline medicine. Milan Korcok reports
2 Nov 2026
|
Milan Korcok