Oliver Cuenca explores how artificial intelligence (AI) can improve the efficiency of travel insurance claims processes, as well as reducing human error and fraud

Chloe Fox asks experts what the industry is doing to mitigate legal risks for doctors and patients during medical transfers

Alysia Cameron-Davies investigates the challenges of providing assistance in Africa, and how firms can overcome these obstacles

Dr Arthur Diskin, Global Medical Strategy Director at AP Companies, explains the issue of patients being disembarked from cruise ships at ports without sufficient healthcare provision

Dr Adrian Hyzler, Medical Director at Crisis24, explains how assistance firms can provide comfort to the loved ones of a patient who has been injured abroad

Sebastien Bedu, General Manager, Middle East, at International SOS, explains what it takes to ensure that employees working overseas are safe when an emergency situation occurs

Oliver Cuenca talks to Margaret O'Donnell of Australian Medical Escort Service (AMES), about her company’s work 

Oliver Cuenca interviews Alessia Fortuni of BMC h24 Travel Solutions, about her company’s work providing assistance to travellers