In the November issue of ITIJ, we bring you all the latest industry news and provide an in-depth look at the fall of travel giant Thomas Cook. We also have three Industry Voice pieces: Generali Global Assistance talks about reducing the risk of identity theft following a hurricane; Boost.ai explores the proliferation of AI in customer service; and AardvarkCompare.com divulges its four key steps that insurtechs can take to appeal to an older demographic. Plus, there’s a thought-provoking piece on the cost of travel insurance, a look at travel insurance solutions that can help meet the needs of an ageing population and an evaluation of how tech is helping shift travel insurance from grudge purchase to popular purchase.