In this issue of ITIJ we look at how software is changing insurance delivery for a new generation of travellers. We consider the importance of understanding local culture, and what can go wrong when you ignore it. We examine the challenges of China’s healthcare system, plus we ask if there should be an international standard in medical assistance. This issue we also look at the case for legal assistance for students, and finally, we give you an insider’s guide to Barcelona – home to ITIC Global 2023.

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In this issue

Collage of young travellers and technology

Welcome to the new and dynamic era of travel insurance

Innovative travel insurance offerings are keeping pace with the evolving demands of a new generation of travellers. These digitally savvy consumers prioritise convenience, flexibility and control. Insurtechs know that there…

Collage of navigating cultural differences in healthcare

Navigating the world of cultural differences in healthcare

How do assistance companies navigate healthcare systems in a culturally diverse world while respecting the local norms of patients and medical providers? Megan Gaen finds out

Understanding international healthcare services in China

For travellers and expats, China’s healthcare system can seem fragmented and complex, especially for those who don’t speak the language. Alex Wright guides us through the system and how best…

Industry standards in medical assistance

We reached out to industry experts to assess whether there should be an international medical assistance standard. They share their thoughts with Mario Pierobon on standardization within the industry

An insider’s guide to Barcelona

Former resident Robin Gauldie suggests how to make the most of your time in the Catalan city at ITIC 2023

Collage about legal assistance for students overseas

The case for legal assistance benefits and why students are vulnerable

In the second part of their legal assistance benefit examination, Richard D Atkins, General Counsel, International Recoveries, and Laurence M Levin, Managing Partner, International Recoveries, tell ITIJ about the issues…

EURAMI Update – November 2023

The latest from the European Aero Medical Institute (EURAMI) – the announcement of four new auditors, news on the recent Board meeting, and more details about ITIC Global

Rowland Brothers family Steve, Tony and Joe

150 years of Rowland Brothers International

Rowland Brothers International (RBI) shares its history, and how its work in international repatriation developed over time