The power of online customer reviews
Harnessing blockchain and AI for travel insurance
Bridging the cultural divide in medical assistance
Building provider networks
Creating apps for customer engagement

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In this issue

The digitisation of travel insurance purchasing

Cutting-edge technologies such as blockchain and Artificial Intelligence (AI) are beginning to permeate the travel insurance industry. But how exactly are they being harnessed by insurers?

Engaging with product reviews

With more people than ever before relying on web-based reviews, insurers had better step up their game.

Automating PMI claims payments

Mike Shamburg, Vice-President of Global Payments Solutions at AscendantFX, predicts that as global mobile work forces rise, so will the automation of PMI claims payments

The power of assistance apps

The assistance industry faces a number of challenges when it comes to engaging with customers via apps. Christian Northwood explores how these are being overcome

Crafting the customer experience

Sofie Quidenus-Wahlforss, Co-Founder and CEO of Berlin-based startup omni:us, asks how digital innovation can help traditional insurers keep customers first.