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  3. Issue 213 | October 2018

Issue 213 | October 2018

ITIJ 213 Cover

The power of online customer reviews
Harnessing blockchain and AI for travel insurance
Bridging the cultural divide in medical assistance
Building provider networks
Creating apps for customer engagement

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In this issue

Next generation travel insurance

The digitisation of travel insurance purchasing

Cutting-edge technologies such as blockchain and Artificial Intelligence (AI) are beginning to permeate the travel insurance industry. But how exactly are they being harnessed by insurers?
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2 Oct 2018

Lauren Haigh

Engaging with product reviews

Engaging with product reviews

With more people than ever before relying on web-based reviews, insurers had better step up their game.
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2 Oct 2018

Editorial Team

Crafting the customer experience

Crafting the customer experience

Sofie Quidenus-Wahlforss, Co-Founder and CEO of Berlin-based startup omni:us, asks how digital innovation can help traditional insurers keep customers first.
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2 Oct 2018

Editorial Team

Automating PMI claims payments

Automating PMI claims payments

Mike Shamburg, Vice-President of Global Payments Solutions at AscendantFX, predicts that as global mobile work forces rise, so will the automation of PMI claims payments
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2 Oct 2018

Editorial Team

Man using mobile phone

The power of assistance apps

The assistance industry faces a number of challenges when it comes to engaging with customers via apps. Christian Northwood explores how these are being overcome
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2 Oct 2018

Christian Northwood

ITIJ

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