ITIJ 247 | August 2021

ITIJ247 Cover

In this issue:

Features - Analysis: Covid cover and customer education, Disabled travellers and insurance, Customer perception and satisfaction
Industry Voice columns: Legal concerns for UK insurers, Business travel risk management, Insurtech and Insurance distribution revolution
Interviews: Phil Ost, Zurich UK’s Head of Personal Lines, and Stephane Baj, Zurich’s Head of A&H UK and Multinational and Beth Godlin, President of Aon Affinity’s Travel Practice

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In this issue

ITIJ issue out now

August ITIJ out now

In this edition of ITIJ, we cover travel insurance fraud mitigation and detection, how to choose the perfect business partner, and the best ways of marketing a hospital’s services to...

Mandy Langfield

In the ITIJ August issues

ITIJ's August 2021 issue out now

The latest edition of the International Travel & Health Insurance Journal – ITIJ – is out now, with the August edition of the International Hospitals & Healthcare Review

Mandy Langfield

Travel Report

Travel insurers respond to Which? Travel report

Criticism from consumer organisations needs addressing. Mandy Langfield spoke to insurers, regulators, and the Financial Ombudsman Service to get a feel for the industry’s reaction

Mandy Langfield

Beach

Travel insurance and assistance for disabled travellers

People with disabilities may face fewer physical obstacles than in the past when it comes to domestic and foreign travel, but other barriers stand in their way, and access to...

Customer perception

Customer perception of travel insurance

Fiona Keating spoke to industry experts about how insurers can bridge the gap between expectation and reality to improve how customers perceive the travel insurance sector

ITIJ247-travel-security-header

Industry Voice: Travel security and the rise of the machines in travel risk management

Much is made of the importance of technology when it comes to travel security issues. But are they really the cure to all the problems travellers might face? Mark Deane...

Cancelled

Industry Voice: Brexit and Covid bring a multitude of challenges to UK travel insurers

Bronwen Courtenay-Stamp, Head of Travel Tourism & Insurance at Trowers & Hamlins LLP, shares her analysis of the trials and tribulations that travel insurers have suffered as a result of...

Bronwen Courtenay-Stamp

Iphone

Industry Voice: Building the right digital solution for travel insurance provision

Andrew Jernigan of Insured Nomads discusses the evolution of travel and health insurance provision, and how the chasm between insurer and customer can be bridged effectively to reach and engage...

Andrew Jernigan