Dr Umit Sal, Manager of marm assistance’s medical department, shared details about how the company is preparing for a busy summer season

Lauren Haigh explores the current state of play in the US travel insurance market – including insurtech trends and Covid-19 industry recovery – and anticipates potential future patterns

Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service

The worldwide economic implications of the Covid-19 pandemic are significant and long lasting. In conversation with industry experts, Lauren Haigh explores the ongoing impact on the travel insurance and assistance sectors

ITIJ sat down with Global Excel to learn how their Operations Team and Complex Claims Unit use Data Analytics to improve the customer experience, control costs and forecast for better...

David Eline, Founder of Health Compass, explains the premise of the company, and why transparency is key in healthcare procurement

ITIJ spoke to Michael Grossman, Director of STARR Insurance Companies, about changes the travel insurance sector has seen since the pandemic, and the long history of the company

International attention on the continuous improvement of healthcare quality is growing, with accreditation playing an important role in ensuring standards are met. Jane Collingwood considers the value international payers can...