ITIJ 251 | December 2021

ITIJ251 Cover

In this issue:

  • Bancassurance – the perfect blend
  • AI in travel insurance medical underwriting
  • Canada’s travel recovery
  • Sustainability in healthcare and health insurance
  • Covid-19 fraud in IPMI
  • How to retain customers
  • Travel insurance’s big-tech opportunity
  • Enhancing the claims process for insurer and insured
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In this issue

Canada

Following Canada’s recovery from Covid

Inbound and outbound travel from Canada has had a tough time, with travel over land borders – vital links with the US – severely restricted. However, is there light at...
2 Dec 2021
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Mandy Langfield
Bancassurance

The importance of bancassurance

How important are banks as a distribution channel for travel insurance in different regions? Mandy Langfield examines how market dynamics affect demand for bank and insurance partnerships
2 Dec 2021
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Mandy Langfield
Sustainability

How can healthcare be more eco-friendly?

Healthcare providers are on the front line of treating diseases that are related to pollution and other man-made problems, but in discussions about climate change and environmental sustainability, is enough...
2 Dec 2021
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Lauren Haigh
Underwriting

Can Artificial Intelligence Demystify Medical Underwriting?

Milan Korcok asks whether technology can continue to drive the travel and health insurance sectors forward to more accurate underwriting and risk rating, and considers the cost of sharing health...
2 Dec 2021
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Milan Korcok
Umbrella

Digitisation offers opportunities for the travel insurance industry

Ruth Foxe Blader, Partner at Anthemis, discusses the role that data can and should play in the delivery of sophisticated travel insurance products
2 Dec 2021
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Ruth Foxe Blader
Globe

How to optimise the insurance claims process

Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey
2 Dec 2021
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Luiza Gusmao
files

The price of fraudulent Covid insurance claims

Global health insurance provider William Russell has uncovered over US$100,000 of fraudulent claims that occured as a direct result of the coronavirus pandemic. International Claims Manager Qian Huang and Head...
2 Dec 2021
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Qian Huang & Avin Talabani
Buttons

Retaining customers through transparency and realistic commitments

Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments
2 Dec 2021
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Rajeev Shrivastava