New research has found that many insurers risk losing custom by subjecting customers on hold to generic music and audio.

Cover-More has won a 2017 Feefo Trusted Service Award in recognition of the high ratings customers have given to the company.

International SOS and Control Risks have launched a new cyber and information security training course for business travellers.

Allianz has launched Allianz Maroc, a network that will serve more than 600,000 customers in Morocco.

Defaqto has urged cruise travellers to check their insurance before setting sail.

Police in India have arrested seven people from a scuba diving company for negligence following the death of a 26-year-old tourist.

Features and analysis

ITIJ 194, March 2017
Robin Gauldie assesses the dangers lurking in the depths.
ITIJ 193, February 2017

Mandy Langfield spoke to experts around the world about the complex issue of duty of care legislation.

ITIJ 193, February 2017

Robin Gauldie investigates the travel insurance industry’s approach to covering watersports.