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Latest News

Flights resume but disruption continues after NATS outage

Flights resume but disruption continues after NATS outage

Airlines are working to reposition aircraft and crews after widespread cancellations left hundreds of thousands of passengers stranded across the UK
9 Sep 2026
|
Siân Yates

From our partner

International Hospitals & Healthcare (IHH)
Pig kidney functions for record 271 days in US transplant patient

Pig kidney functions for record 271 days in US transplant patient

9 Sep 2026 | Siân Yates
Stack Health raises $21m as employer health cover shifts towards individual choice GettyImages-2234437128

Stack Health raises $21m as employer health cover shifts towards individual choice

8 Sep 2026 | Chloe Fox
Ryanair cuts winter capacity as fuel costs squeeze margins GettyImages-2207345943

Ryanair cuts winter capacity as fuel costs squeeze margins

Higher fares and route cuts could increase disruption and claims exposure for travel insurers
9 Sep 2026
|
Chloe Fox
NATS outage disrupts UK flights, leaving holidaymakers facing potential costs GettyImages-830813886

NATS outage disrupts UK flights, leaving holidaymakers facing potential costs

Holidaymakers face potential missed connections, extra accommodation and transport costs as an air traffic control technical failure disrupts departures across major UK and Irish airports
8 Sep 2026
|
Chloe Fox
Thailand halves visa stay 1346455826

Thailand to halve visa-free stay for 60 nationalities

The change will come into effect on 15 September and will apply to nationals of countries including the UK, US, Canada, Australia, Japan, France, Germany, Spain, and Italy
8 Sep 2026
|
Alysia Cameron-Davies
Thailand’s proposed tourist levy puts travel insurance in the spotlight

Thailand’s proposed tourist levy puts travel insurance in the spotlight

A proposed Bt450 levy would fund basic visitor protection while reducing the burden of unpaid foreign medical costs
8 Sep 2026
|
Chloe Fox
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ITIJ 308 September Cover

September 2026
 Issue

This month we take a close look at claims payments. As these payments become increasingly global, organisations are evaluating traditional international transfers, cryptocurrency, and parametric payment models to balance speed, cost, compliance, and customer experience. 

While traditional banking systems remain trusted for reliability and regulatory certainty, they often fail to meet growing expectations for instant payments. Industry leaders increasingly favour hybrid payment ecosystems, combining established banking networks with modern digital technologies to deliver flexible, efficient, and customer-centric payment solutions. We hope the insights from our experts give you food for thought. 

Read full issue
Collage of doctors, helicopters and ambulance

Building globally connected teams in international medical assistance

Chloe Fox speaks to experts about the increasing interconnectivity of global medical assistance and how organisations are rethinking onboarding to equip new hires with the skills, understanding, and confidence to...
1 Sep 2026
|
Chloe Fox
Collage of an elderly couple traveling and their hospital docs

Pre-existing conditions: a hurdle, not a barrier, to international travel

Oliver Cuenca speaks to experts from around the world to discuss how travel insurers support customers with pre-existing medical conditions
1 Sep 2026
Collage of workers sat around a desk, with a globe, phone and currencies

Reimagining claims payments in a global economy

Alfie Jake Thomson examines the future of claims payments: tradition, technology, and the rise of hybrid models
1 Sep 2026
|
Alfie Jake Thomson
Woman hiking on a mountain and using her phone

News Analysis: North America’s travel youth insurance markets strengthen, despite global ‘quakes’

Gen Z and millennial travellers are still packing their bags despite geopolitical uncertainty and rising costs, prompting insurers to rethink how they communicate the value of protection to a digital-first...
1 Sep 2026
|
Milan Korcok
Umbrella over man and plane

Christian Bennett interview: The evolving travel insurance market

Christian Bennett, Head of Travel and Mobility at Cover-More Europe, talks to ITIJ about balancing protection, affordability, and innovation in travel insurance
1 Sep 2026
|
Editorial Team
Graphic of a hand holding the globe

Dr Beri Ridgeway interview: Keeping patient care connected across borders

Chloe Fox speaks to Dr Beri Ridgeway, President of Cleveland Clinic London, about redefining international healthcare through coordinated care, digital innovation, and a patient-first approach that transcends borders
1 Sep 2026
|
Chloe Fox
Map of the globe with pinpoints

Industry Voice: The new border risk – why insurers must rethink travel protection in the age of digital borders

Iñigo Valenzuela, CEO of Smartvel, explains to ITIJ how digital borders are reshaping travel and redefining the insurer’s role
1 Sep 2026
|
Iñigo Valenzuela
Map and magnifying glass

Industry Voice: Thailand’s growing popularity comes with growing insurance risks

Jess Strange, Chief Customer Officer for SCTI, tells ITIJ how Thailand is increasingly popular for Australia and New Zealand travellers, with the company seeing growth in policy sales and subsequent...
1 Sep 2026
|
Jess Strange
Read the September ITIJ

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ITIJ interviews Ahmed Monir, Founder and CEO, LGA Group

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22 Jun 2026
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ITIC APAC 2026 | Insurance market dynamics – the future of insurance in APAC

19 Jun 2026
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ITIC APAC 2026 | Air Ambulance Forum

19 Jun 2026
Chloe Fox
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ITIC APAC 2026 | Digital technology in medical care and claims

22 Jun 2026
Siân Yates
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18 Jun 2026
Chloe Fox
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ITIJ Review 308 Cover

September 2026
 Issue

This issue we focus on the problems that rising costs are having on the industry. Air ambulance providers are facing costs across fuel, aircraft maintenance, staffing, insurance, regulatory compliance, and specialist medical equipment. As if that wasn’t enough, delayed payments from insurers are adding further financial pressure. Despite these challenges, providers agree that patient safety and clinical quality must not be compromised. 

Read full issue
Ambulance and air ambulance

Keeping costs low and quality high

With costs of aircraft, fuel, staffing, and equipment all rising, how are providers balancing increasing costs with maintaining the highest quality?
1 Sep 2026
|
Alysia Cameron-Davies
Air ambulance on a runway with an ambulance

Safely airborne: transporting highly infectious patients

Oliver Cuenca speaks to members of the aeromedical community to discover the process behind the transportation of patients afflicted with highly contagious diseases
1 Sep 2026
illustration of the world

Lost in translation: the data gap in patient transport

Fragmented data continues to shape how medical transport is quoted, coordinated, and delivered worldwide, with providers still working from different versions of ‘what matters’. As digital tools advance, the industry...
1 Sep 2026
|
Siân Yates
Headshot of Mustapha Hmoud

Navigating critical care across continents

Mustapha Hmoud, Sales and Development Manager at Air Ocean Maroc, talks to Michelle Royle about his role, complex cases, and their expanding fleet
1 Sep 2026
|
Michelle Royle
Headshot of Mike Vallee

Mike Vallee interview: Keeping humanity at the heart of critical care transport

Mike Vallee, Vice President of Business Development at  Medway Air Ambulance, talks to Michelle Royle about growth,  innovation, and compassion at 40,000 feet
1 Sep 2026
|
Michelle Royle
Doctor with gloves and a clipboard

Industry Voice: In the blink of an eye

Johannes Hoischen from Malteser AeroMedical tells us about a patient who needed an intensive care transfer to Germany from Egypt after a shocking accident
1 Sep 2026
|
Johannes Hoischen
Graphic of a stethoscope

Patient first. Always

How Unicair and FAI turned a near impossible mission into a textbook rescue. By A Veldman, A Ressler, V Lemke, N Lange
1 Sep 2026
|
Dr Alex Veldman & Andrea Ressler & Nico Lange & Volker Lemke
Air Ocean Maroc

When changing the flight plan saves a life and reduces costs

Mustapha Hmoud from Air Ocean Maroc shares lessons from an international air medical evacuation

Sponsored by Air Ocean Maroc

1 Sep 2026
|
Editorial Team
Read the September ITIJ Air Ambulance Review
One in four travel insurance customers 2277363545

One in four travel insurance customers see premiums rise due to medical conditions

Which? found seven in 10 customers had declared a medical condition when buying cover, while older travellers can face significantly higher premiums
7 Sep 2026
|
Alysia Cameron-Davies
Travel insurance fraudster jailed over £300,000 in bogus claims

Travel insurance fraudster jailed over £300,000 in bogus claims

The case highlights the challenge insurers face in detecting sophisticated claims supported by fabricated identities, medical evidence, and documentation
7 Sep 2026
|
Siân Yates
Airlines reject 58% of valid passenger compensation claims, AirHelp says

Airlines reject 58% of valid passenger compensation claims, AirHelp says

Analysis spanning several international passenger rights regimes suggests travellers are facing growing barriers when seeking compensation following flight disruption
6 Sep 2026
|
Siân Yates
Record travel costs fail to curb summer bookings as travellers seek protection

Record travel costs fail to curb summer bookings as travellers seek protection

Squaremouth data shows travellers are absorbing 17.4% higher summer trip costs by adapting plans and increasing insurance cover rather than cancelling outright
5 Sep 2026
|
Chloe Fox
More on travel insurance
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InsureMyTrip aquired by Ignyte Insurance

InsureMyTrip acquired by Ignyte Insurance

The US travel insurance marketplace will continue to operate under its existing brand as part of Ignyte’s travel insurance portfolio
3 Sep 2026
|
Alysia Cameron-Davies
Airport lounge

Collinson partners with Cathay Life

The partnership gives airport lounge access to Cathay Life customers in the event of a flight disruption or cancellation
3 Aug 2026
Safeture, Global 24 sign travel risk deal with Australian banking group

Safeture, Global 24 sign travel risk deal with Australian banking group

A major Australian banking group is strengthening employee travel safety and crisis response through a new risk management partnership combining technology and 24/7 operational support
20 Jul 2026
|
Chloe Fox
Lady on phone

Malayan Insurance partners with Atome Financial

The partnership will see Malayan’s insurance plans offered to Atome customers via the latter’s app
9 Jul 2026
More on Policies & Partnerships
Flights resume but disruption continues after NATS outage

Flights resume but disruption continues after NATS outage

Airlines are working to reposition aircraft and crews after widespread cancellations left hundreds of thousands of passengers stranded across the UK
9 Sep 2026
|
Siân Yates
NATS outage disrupts UK flights, leaving holidaymakers facing potential costs GettyImages-830813886

NATS outage disrupts UK flights, leaving holidaymakers facing potential costs

Holidaymakers face potential missed connections, extra accommodation and transport costs as an air traffic control technical failure disrupts departures across major UK and Irish airports
8 Sep 2026
|
Chloe Fox
Manila declares leptospirosis epidemic following floods

Manila declares leptospirosis epidemic following floods

Rising leptospirosis cases following recent flooding are putting pressure on healthcare services across the Philippine capital
8 Sep 2026
|
Siân Yates
Indonesia airports reopen after volcano disrupts nearly 3,000 flights

Indonesia airports reopen after volcano disrupts nearly 3,000 flights

Flights are resuming after two days of closures, but hundreds of thousands of passengers face the knock-on effects of widespread disruption
8 Sep 2026
|
Siân Yates
More on Travel Risk Management
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Ryanair cuts winter capacity as fuel costs squeeze margins GettyImages-2207345943

Ryanair cuts winter capacity as fuel costs squeeze margins

Higher fares and route cuts could increase disruption and claims exposure for travel insurers
9 Sep 2026
|
Chloe Fox
Thailand halves visa stay 1346455826

Thailand to halve visa-free stay for 60 nationalities

The change will come into effect on 15 September and will apply to nationals of countries including the UK, US, Canada, Australia, Japan, France, Germany, Spain, and Italy
8 Sep 2026
|
Alysia Cameron-Davies
Thailand’s proposed tourist levy puts travel insurance in the spotlight

Thailand’s proposed tourist levy puts travel insurance in the spotlight

A proposed Bt450 levy would fund basic visitor protection while reducing the burden of unpaid foreign medical costs
8 Sep 2026
|
Chloe Fox
Safari travellers risk protection gap as trip costs exceed $25,000

Safari travellers risk protection gap as trip costs exceed $25,000

Squaremouth data suggests demand for high-value safari holidays is growing faster than uptake of broader cancellation and interruption protection
4 Sep 2026
|
Siân Yates
More on Travel Trends
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AXA Health International appoints Melissa Castro to lead clinical strategy

AXA Health International appoints Melissa Castro to lead clinical strategy

The former Allianz Partners executive will oversee clinical governance and medical strategy across AXA’s international healthcare operations
8 Sep 2026
|
Siân Yates
Faye raises $50m to accelerate AI-driven travel protection platform

Faye raises $50m to accelerate AI-driven travel protection platform

The investment will support international expansion and increased automation as AI continues to reshape claims handling and traveller assistance
10 Aug 2026
|
Siân Yates
Cover Genius acquires Friendsurance to strengthen European embedded insurance strategy

Cover Genius acquires Friendsurance to strengthen European embedded insurance strategy

Acquisition expands Cover Genius’s presence in European bancassurance as embedded protection continues to reshape insurance distribution
2 Aug 2026
|
Siân Yates
Southern Cross Health Society appoints Jan O’Keefe as next CEO

Southern Cross Health Society appoints Jan O’Keefe as next CEO

The HBF Health executive will lead New Zealand’s largest health insurer as the organisation prepares for its next phase of growth
1 Aug 2026
|
Siân Yates

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