Issue 219 | April 2019

ITIJ 219 Cover

In the April issue of ITIJ, microinsurance is a key focus as we assess the proliferation of bite-size policies for a changing world. We have thought leadership pieces on customer engagement and the use of social media to gauge the potential cost associated with disease outbreaks; and we keep you up-to-date with the latest global product launches, insurtech news, and travel trends.

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In this issue

Microinsurance, macro impact

Analysing the impact of the growing trend of microinsurance

Is microinsurance the next frontier for insurers and consumers alike? Lauren Haigh asked industry professionals to share their thoughts on the topic.

mosquito zika

Zika’s impact on tourism

Mark Gallivan, Lead Data Scientist at Metabiota, explores how analysis of social media can help to calculate the economic burden of disease outbreaks such as Zika.

The booking process

The booking process: engagement

Peter Honnor, Head of Strategy at experience design agency 383, shares his insights into how travel booking engines can improve their bottom line by engaging customers at the...

happiness gauge

How the customer experience influences the travel insurance market

Richard Coleman, European Director at Collinson, explains how customer experience can act as a differentiator

Richard Coleman