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  3. Issue 233 | June 2020

Issue 233 | June 2020

ITIJ 233 Cover

In this issue of ITIJ, we focus on the effects of Covid-19 on the global assistance industry, looking at how assistance providers have adapted to lockdown restrictions and how they are navigating these challenging times. We also take an in-depth look at how the travel insurance industry in Canada has been impacted by the coronavirus and where it sees the seeds of recovery lying. Plus, we talk to Verisk about bridging the customer experience gap, we round-up the latest news around the easing of travel restrictions, and we look at how the pandemic has fundamentally changed consumers’ view of insurance.

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In this issue

ITIJ June 2020 issue out now

In ITIJ's June 2020 issue...

An inside view on the effect of Covid-19 on the Canadian travel insurance industry, a look at how the global assistance industry has adapted to life in lockdown, and bridging…
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8 Jun 2020

Editorial Team

Editorial Rant - May 2020

The return of international air travel, face your fears...

In his June editor's rant, editor-in-chief Ian Cameron shares his fears for the future of air travel
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8 Jun 2020

Ian Cameron

Customer experience

Tackling the key pain points for customers during the claims process

With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the…
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8 Jun 2020

Gina Millard

Canada 1

Covid-19 and Canadian travel insurance

Milan Korcok takes a look at how the Covid-19 pandemic has affected Canadians’ travel insurance sentiment, and considers whether recent developments are likely to alter the travel habits of so-called…
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8 Jun 2020

Milan Korcok

Assistance 1

The global assistance industry's response to Covid-19

The very nature of assistance companies is to solve crisis situations and be prepared for emergencies. But how does that look during a global pandemic? Clara Bullock talked to some…
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8 Jun 2020

Clara Bullock

ITIJ

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