In this issue of ITIJ, we focus on the effects of Covid-19 on the global assistance industry, looking at how assistance providers have adapted to lockdown restrictions and how they are navigating these challenging times. We also take an in-depth look at how the travel insurance industry in Canada has been impacted by the coronavirus and where it sees the seeds of recovery lying. Plus, we talk to Verisk about bridging the customer experience gap, we round-up the latest news around the easing of travel restrictions, and we look at how the pandemic has fundamentally changed consumers’ view of insurance.

Read full issue

Long Read

The global assistance industry's response to Covid-19

The very nature of assistance companies is to solve crisis situations and be prepared for emergencies. But how does that look during a global pandemic? Clara Bullock talked to some…

Covid-19 and Canadian travel insurance

Milan Korcock takes a look at how the Covid-19 pandemic has affected Canadians’ travel insurance sentiment, and considers whether recent developments are likely to alter the travel habits of so-called…

Tackling the key pain points for customers during the claims process

With policyholder expectations rising and insurers keen to ensure a positive customer experience (CX), Gina Millard, Senior Business Development Manager at Verisk looks at the key pain points during the…