ITIJ 289 | February 2025

ITIJ February 2025

In the February issue of ITIJ we examine current geopolitical risks and their impact on travel; look at ground ambulance provision and how it is meeting customer needs; and explore the use of technology in the patient journey – looking at the efficiency of services.

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In this issue

Collage of Geopolitical Risks

Geopolitical risks and their impact on travel

Oliver Cuenca talks to experts from across the risk management sector about the geopolitical challenges facing travellers this year – and how to manage them

Collage about ground ambulances and customers needs

Ground ambulances – making progress and meeting customer needs

Olivia Bowthorpe uncovers what’s driving the growing reliance on ground transfers for long distances, and how ambulances have adapted in the face of new challenges

Olivia Bowthorpe

Picture of people drinking cocktails in a bar

Methanol poisoning risk reality

Following reports late last year of six tourist fatalities resulting from tainted alcohol, ITIJ considers the risks posed to travellers by methanol in spirits

Illustration of a work-life balance of working at home and in the office

Industry Voice: Investing in your greatest asset

ITIJ speaks to Wendy Sherry, CEO, Global Health Benefits, International Health, and Somesh Chandra, COO, International Health, who share their insights into Cigna’s people-centric approach

Wendy Sherry & Somesh Chandra

Illustration of a person navigating AI/Technology/Data

Industry Voice: Navigating the AI revolution in US travel insurance

The US Travel Insurance Association tells ITIJ about the potential AI has for the industry, and the importance it brings to improving the customer journey

US Travel Insurance Association USTIA

Sydney Australia

Interview: Opportunities and challenges in the Australian market

Peter Klemt, CEO of PassportCard Australia, speaks with Alysia Cameron-Davies about the evolving Australian market, post-pandemic recovery, and digital innovation

European Air Ambulance

European Air Ambulance resumes neonatal transport services

European Air Ambulance tells us about the intense work it has done to relaunch its specialist neonatal services

Sponsored by European Air Ambulance

ICATT Air Ambulance

Connecting worlds: ICATT USA

ICATT USA tells ITIJ about a critical long-distance transfer it provided – the longest ever aeromedical airlift

Sponsored by ICATT Air Ambulance