The UK government has pledged stronger protections for disabled air passengers, including uncapped compensation for lost or damaged wheelchairs and tougher enforcement against airlines and airports that fail to provide adequate assistance.

The proposed measures are expected to feature in the Civil Aviation Bill, currently progressing through parliament, and would give the aviation regulator new powers to fine operators that fall short of their responsibilities.

The move comes amid growing demand for assistance and persistent dissatisfaction among disabled travellers. Almost one in five remain unhappy with their air travel experience, according to industry figures, despite improvements in staff training and procedures.

More than 1,000 wheelchairs were damaged during transit in 2024, highlighting the practical and financial risks faced by passengers reliant on mobility equipment. The Department for Transport says airlines are now benefiting from a standardised system to help them prepare for transporting mobility aids, alongside expanded staff training.

Transport Secretary Heidi Alexander said: “People must be able to fly with dignity and peace of mind. For disabled passengers this means not worrying about their wheelchair coming back in one piece, or whether staff will be there to support them around the airport.”

The Aviation Accessibility Implementation Group, established to oversee progress on 19 recommendations from a review led by Tanni Grey-Thompson, acknowledged that further work was needed to embed lasting improvements.

Meanwhile, Airlines UK Chief Executive Tim Alderslade said demand for assistance had risen nearly 10% year on year, with 82% of passengers reporting satisfaction with their experience.

Travel Guard, part of Zurich Cover-More, recently launched an online resource hub to help travellers with disabilities plan and navigate trips more safely.