The app, which is powered by Doctor Raska, provides access to immediate consultation from 7 am to 11 pm, seven days a week. There is a consultation fee of THB 500, which is around US$15, for a 15-minute consultation.
Upon launching the app, users can select a physician from those on duty, with their photograph and specific training and certificates displayed, along with ratings from past patients. The user is then asked to input their symptoms using helpful prompts and can then request a consultation, whether by text, voice or video call. They will receive a reply within minutes.
Jaren Siew, Founder of Doctor Raska and Chief Digital Officer at Bumrungrad Hospital, highlighted the affordable nature of the telemedicine service: “I think most people expect to pay US$200 when coming to Bumrungrad. We want to show people that we’re interested in providing a good service for everyone. And once we are capable of delivering a good quality service at a reasonable price point, we will do it.”