Integrated care for insured travellers and expats

At Acıbadem, we work with three primary international insurance models: travel health insurance, international private medical insurance (IPMI), and air ambulance and evacuation companies. Each group comes with unique needs, but our goal is consistent: provide seamless, coordinated, and reliable care.

While IPMI policies often follow more structured and predictable workflows, what truly differentiates Acıbadem is its extensive experience in managing the entire journey of internationally insured patients. From the moment of arrival to discharge, our teams are equipped to handle diverse insurance types, cultural expectations, and communication needs. This flexibility, combined with our experienced team and wide network with 20 hospitals in Turkey, makes us a preferred provider for many global insurer networks.

Operational precision, medical excellence

With services spanning more than 90 medical specialties, Acıbadem is wellequipped to address a wide range of health needs across diverse patient profiles. Most travel insurance patients seek emergency care, orthopaedics, general surgery, or cardiology. Expat patients often access paediatrics, internal medicine, gynaecology, and general surgery. Whether the patient walks in unannounced or arrives via air ambulance, Acıbadem’s protocols are in place.

Upon arrival, patients present their insurance card at the reception desk. Our front-line staff liaise directly with the International Patient Services team, which operates within each hospital. Additionally, our central International Insurance Services department monitors and supports authorisation processes 24/7, ensuring real-time responsiveness and alignment with insurers.

As we coordinate with insurance providers on the patient’s behalf, we proactively communicate any co-pays or non-covered services. For contracted insurance partners, our aim is to ensure zero out-of-pocket costs for services within coverage.

A healthcare ecosystem

Acıbadem’s difference isn’t only in insurance coordination; it’s in the care philosophy. We are a patient-centric organisation. From emergency desks to complex hybrid operating theatres, every part of our infrastructure is designed for safety, clarity, and comfort.

Acıbadem’s centres of excellence in oncology, cardiology, IVF, organ transplantation, spine surgery, robotic surgery, and FIFA-accredited sports medicine are nationally and internationally certified, with advanced technologies and renowned specialists.

While rooted in Turkey, Acıbadem has a global outlook. Patients from over 90 countries choose Acıbadem for care. The International Patient Services Centre functions as a full-service “one-stop” hub, handling everything from initial inquiry to follow-up care post-discharge.

We collaborate closely with more than 250 global insurance and assistance companies to offer direct billing, multilingual support, and highly personalised care, making sure every patient feels secure and understood throughout their medical journey.

Partnering for the future 

For international insurers and assistance companies, we’re more than a provider – we’re a solution partner. We combine medical excellence, operational efficiency, and a global mindset. Together, we offer insured patients something rare in cross-border healthcare: peace of mind.