The report reflects how government bodies and healthcare authorities in the regions of the Canada, the US, Europe, APAC, the Middle East and Africa, and South and Central America are reacting to protect policyholder interest and minimise the impact on the health insurance industry during the Covid-19 crisis.

Among the details in the report are that in the US, payers have reported surges in the demand for telehealth services since the pandemic began, with some even announcing that these services will now be made permanent. This was enhanced by the fact that lawmakers from certain states urged the government to make temporary changes to telehealth regulations permanent after the crisis has abated.

The report also highlights the effect that Covid-19 has had on the mental health of many payers’ members. As such, payers have begun providing members with – sometimes free – access to platforms and apps, with some in the US waiving costs for mental and behavioural health services.

Elsewhere, the report touches upon ways in which government bodies and healthcare authorities are reacting to protect policyholder interest.

You can download the report here.