October 2021 - Assistance and Repatriation Cover

The key to successful remote evacuations

Lauren Haigh spoke to a selection of experts involved in remote evacuations about the valuable lessons learned and advancements acquired over the years that have helped make future rescues safer…

International repatriation of mortal remains

What will the ‘new normal’ look like for the international funeral repatriation sector, and how are the specialists in the industry preparing for it? Robin Gauldie reports

Technological innovation in travel assistance

What impact has the pandemic had on assistance industry innovation and how are assistance providers overcoming barriers to innovation? Sarah Watson finds out

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Interview: Jayson Glover, Global Provider Network Manager, Healix International

ITIJ spoke to Jayson Glover, Global Provider Network Manager for Healix International, about what he’s learned during his time in the medical assistance sector, and his plans for moving the…

The qualities assistance providers require from a medical transport partner

Assistance providers AP Companies and Generali talk about what they look for when choosing medical transport partners

Travel preparation and assistance for VIPs

Travel assistance and medical repatriations need to be smooth as silk for the VIP set, so how can seamless service be achieved? Rodger Cook from World Travel Protection shares his…

Assistance & Repatriation Case Studies

Case Study: AP Companies on the importance of thorough patient testing for diagnosis

AP Companies reports on a case that demonstrates the importance of thorough patient testing and evaluation

Case Study: CONNEX Assistance Middle East on operating on unfamiliar ground

Lara Helmi of CONNEX Assistance Middle East shares a case that saw the company challenged to operate in a new country

Case Study: Global Guardian evacuate a client from India to the US during a global lockdown

Global Guardian describes the execution of a 24-hour, seven-stop emergency evacuation of a Covid-19-positive client from India back to the US for treatment, all while navigating an international travel lockdown

Case Study: AMREF Flying Doctors on a straightforward case which suddenly becomes complex

Jane Munyua describes the seemingly straightforward case of a medevac from Uganda to Kenya that quickly become challenging, lengthy and expensive

Case Study: Logimedex on navigating Mexico’s public hospitals during the pandemic

Dr Griselda Werner from Logimedex reports on the decisions, risks and challenges of a case involving a combination of suspected Covid-19 and high-risk comorbidity at a public hospital in Playa…

Case Study: Navigating regulatory hurdles during a funeral repatriation

Albin International Repatriation reports on overcoming the difficulties that local customs and regulations can present in this case of a funeral repatriation from Iraq to Macedonia

Case study: Covid-related travel restrictions make for a difficult funeral repatriation

Homeland International describes a particularly tricky case of funeral repatriation from Angola to Egypt, where low flight availability due to Covid travel restrictions had to be carefully manoeuvred to lay…

The changing face of the global assistance industry

While Covid still presents many challenges to assistance services, providers have adapted and diversified to meet new customer demands and expectations. Sarah Watson looks at how Covid is continuing to…

Interview: AP Companies on the challenges of Covid and hopes for the future of travel

ITIJ spoke to Natalya Butakova, Business Development Director at AP Companies, about how the medical assistance company adapted to the challenges of the past year, and how its operations are…

Covid-19: logistical challenges for funeral directors

Emerson De Luca, International Secretary at FIAT-IFTA, a global organisation representing funeral directors from around the world, as well as unions/associations of funeral directors, tells ITIJ about the myriad challenges…

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Assistance & Repatriation Review | August 2020

ITIJ235 Assistance and Repatriation Review cover

Travel Risk Management: an evolving landscape

As global lockdown eases and business travel channels open up once more, companies around the world are seeking expert advice on how best to look after their mobile workforces in…

Digital lifelines for business travellers and expatriates

From telehealth platforms to traveller safety apps, Robyn Bainbridge takes a look at the wealth of digital solutions available to expats and business travellers, and asked, what can insurers do…

Funeral repatriations in the time of Covid-19

Covid-19 has affected all of us in one way or another, but the impact on the international funeral repatriation sector has been unique in terms of new challenges that have…

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Assistance & Repatriation Review | February 2020

End-of-life repatriations

Tatum Anderson explores the complexities involved in organising these most sensitive of operations

How can assistance providers benefit from air ambulance base visits?

Patrick Schomaker, Director of Sales and Marketing at European Air Ambulance, explores the multiple benefits of a trip to an air ambulance provider's HQ

Investigating the past and future of employee assistance programmes

David Kernek looks back at the origins of employee assistance programmes and charts their evolving offerings

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Assistance & Repatriation Review | October 2019

Preparing for patient repatriation ahead of international sporting events

Gna kh Chung, CEO of Global Assistance Partners (GAP), explains the thorough preparations made ahead of a recent international sporting events in South Korea to ensure a smooth patient journey…

A day in the life … of an assistance doctor

Tatum Anderson talks to assistance doctors around the world to find out what an average day might look like for them

Getting set for the 2020 Olympic Games

What measures are being put in place ahead of the 2020 Olympic Games to cope with an influx of visitors?

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Assistance & Repatriation Review | April 2019

Assistance and Repatriation April 2019 Cover

Should patients be treated in-situ or repatriated to their home country?

There are multiple choices to be made during the repatriation process, but the decision of when to repatriate a patient is the pivotal consideration. How is this decision made and…

Ground ambulance options

Mandy Langfield explores the issues around transporting patients via road ambulance

The ins and outs of funeral repats

Understanding the processes, challenges and protocols inherent in the funeral repatriation industry is key for those who partner with such companies in the global travel and medical assistance arena. Fiona…

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