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Assistance & Repatriation

The latest thinking and operational insights on the international travel medical assistance industry, providing news and analysis on the work of global repatriation and evacuation specialists, security assistance providers, and international funeral directors.
ITIJ Assistance & Repatriation Review - October 2022
Travel risk management

Travel risk management evolution of technology and skillsets

With a new awareness of travel risks facing globally mobile workers, travel risk management companies are offering new tools to mitigate the perils faced around the world. Mandy Langfield reports

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3 Oct 2022

Mandy Langfield

Cruise Ship

Medical evacuation plans for cruise passengers

Transporting patients from cruise ships to appropriate hospitals often involves a lot of planning and efficient communication between assistance companies and cruise lines. Clara Bullock spoke to both parties to…

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3 Oct 2022

Clara Bullock

Ukraine flag

Assistance in Ukraine – case studies from security providers

Security and medical assistance firms stepped up to evacuate clients from Ukraine as the crisis escalated and Russia's bombing campaign began

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3 Oct 2022

Editorial Team

Read the October 2022 Review
ITIJ Speaks with Dr Robert Quigley

Interview: Dr Robert Quigley, Medical Director at International SOS

ITIJ spoke to Dr Robert Quigley, Medical Director at International SOS, about game-changing technological advancements in assistance and extreme weather events

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3 Oct 2022

Editorial Team

ITIJ Speaks to Christian Deloughery

Stepping up when people need it most

Christian Deloughery, an industry veteran currently working for Penfield Care, spoke to Mandy Langfield about his deeply personal involvement and experiences in helping refugees from Ukraine reach safety

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3 Oct 2022

Mandy Langfield

Cubes

Interview: Sumit Gaurav, Roy Medical Assistance

Sumit Gaurav, CEO of Roy Medical Assistance, shared details about the company’s development and recent activity

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Sponsored by Roy Medical Assistance

3 Oct 2022

Roy Medical Assistance Team

Browse our Assistance & Repatriation Review archive

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ARR 229 Cover

Assistance & Repatriation Case Studies

case study map SPS

Broken Bones in a Foreign Land: Instant and coordinated response made easy through membership

Travel insurance policies are purchased to mitigate financial risk, but little thought is given to what happens in the event of an emergency on foreign soil. Travel emergency assistance and…

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1 Apr 2022

SPS Global Assistance Group Team

Case study map Medjet

Quick decisions, fast-moving care

Musa Gürçay, Operation Manager for MedJET Medical Assistance, shared details of an evacuation from Turkey where a sudden change in destination meant cooperation from existing partners on the ground was…

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30 Mar 2022

Musa Gürçay

Case study map Redpoint Travel Protection

Transporting a patient in the Antarctic

On an afternoon in late 2021, Redpoint Travel Protection was contacted by a ship’s doctor advising that a Redpoint policyholder aboard a ship to Antarctica had a sudden cardiac event…

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1 Apr 2022

Redpoint Travel Protection

case study map marm assistane

Wing-to-wing repatriation of a stroke patient from Cyprus to the Netherlands

marm assistance’s Medical Evacuation and Repatriation services organise bed-to-bed patient transfers with medical escorts, including the management of all regular and unexpected medical and logistical assistance, until the final destination…

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1 Apr 2022

Dr Melvüt Cengiz, Dr Furkan Yıldız

Map

Case Study: AP Companies on the importance of thorough patient testing for diagnosis

AP Companies reports on a case that demonstrates the importance of thorough patient testing and evaluation
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5 Oct 2021

Elena Glukhman

Map

Case Study: CONNEX Assistance Middle East on operating on unfamiliar ground

Lara Helmi of CONNEX Assistance Middle East shares a case that saw the company challenged to operate in a new country
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5 Oct 2021

Lara Helmi

Map

Case Study: Global Guardian evacuate a client from India to the US during a global lockdown

Global Guardian describes the execution of a 24-hour, seven-stop emergency evacuation of a Covid-19-positive client from India back to the US for treatment, all while navigating an international travel lockdown
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5 Oct 2021

Spencer Livingston

Map

Case Study: AMREF Flying Doctors on a straightforward case which suddenly becomes complex

Jane Munyua describes the seemingly straightforward case of a medevac from Uganda to Kenya that quickly become challenging, lengthy and expensive
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5 Oct 2021

Jane Munyua

Assistance & Repatriation Review | April 2021

October 2021 - Assistance and Repatriation Cover
Camping

The key to successful remote evacuations

Lauren Haigh spoke to a selection of experts involved in remote evacuations about the valuable lessons learned and advancements acquired over the years that have helped make future rescues safer…
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5 Oct 2021

Lauren Haigh

Plane

International repatriation of mortal remains

What will the ‘new normal’ look like for the international funeral repatriation sector, and how are the specialists in the industry preparing for it? Robin Gauldie reports
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5 Oct 2021

Robin Gauldie

Mountains

Technological innovation in travel assistance

What impact has the pandemic had on assistance industry innovation and how are assistance providers overcoming barriers to innovation? Sarah Watson finds out
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5 Oct 2021

Sarah Watson

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Assistance & Repatriation Review | August 2020

ITIJ235 Assistance and Repatriation Review cover
Insurance

Travel Risk Management: an evolving landscape

As global lockdown eases and business travel channels open up once more, companies around the world are seeking expert advice on how best to look after their mobile workforces in…
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4 Aug 2020

Sarah Watson

man on phone

Digital lifelines for business travellers and expatriates

From telehealth platforms to traveller safety apps, Robyn Bainbridge takes a look at the wealth of digital solutions available to expats and business travellers, and asked, what can insurers do…
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4 Aug 2020

Robyn Bainbridge

Hands

Funeral repatriations in the time of Covid-19

Covid-19 has affected all of us in one way or another, but the impact on the international funeral repatriation sector has been unique in terms of new challenges that have…
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4 Aug 2020

Mandy Langfield

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Assistance & Repatriation Review | February 2020

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Comforting hands

End-of-life repatriations

Tatum Anderson explores the complexities involved in organising these most sensitive of operations
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3 Feb 2020

Tatum Anderson

Uniform and other equipment

How can assistance providers benefit from air ambulance base visits?

Patrick Schomaker, Director of Sales and Marketing at European Air Ambulance, explores the multiple benefits of a trip to an air ambulance provider's HQ
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3 Feb 2020

Patrick Schomaker

For the workers 1

Investigating the past and future of employee assistance programmes

David Kernek looks back at the origins of employee assistance programmes and charts their evolving offerings
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3 Feb 2020

David Kernek

Read the February edition

Assistance & Repatriation Review | October 2019

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Ahead of the games

Preparing for patient repatriation ahead of international sporting events

Gna kh Chung, CEO of Global Assistance Partners (GAP), explains the thorough preparations made ahead of a recent international sporting events in South Korea to ensure a smooth patient journey…
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1 Oct 2019

Gna kh Chung

Doctor with stethoscope

A day in the life … of an assistance doctor

Tatum Anderson talks to assistance doctors around the world to find out what an average day might look like for them
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1 Oct 2019

Tatum Anderson

Olympic athletes illustration

Getting set for the 2020 Olympic Games

What measures are being put in place ahead of the 2020 Olympic Games to cope with an influx of visitors?
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1 Oct 2019

Lauren Haigh

Read the October edition

Assistance & Repatriation Review | April 2019

Assistance and Repatriation April 2019 Cover
The right time to repatriate?

Should patients be treated in-situ or repatriated to their home country?

There are multiple choices to be made during the repatriation process, but the decision of when to repatriate a patient is the pivotal consideration. How is this decision made and…
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1 Apr 2019

Christian Northwood

Ground ambulance options

Ground ambulance options

Mandy Langfield explores the issues around transporting patients via road ambulance
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1 Apr 2019

Editorial Team

The ins and outs of funeral repats

The ins and outs of funeral repats

Understanding the processes, challenges and protocols inherent in the funeral repatriation industry is key for those who partner with such companies in the global travel and medical assistance arena. Fiona…
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1 Apr 2019

Fiona Greenwood

Read more from the Assistance & Repatriation Review

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