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International Hospitals & Healthcare Part of the IH&H family
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International Hospitals & Healthcare
ITIJ Service Directory

Assistance & Repatriation

The latest thinking and operational insights on the international travel medical assistance industry, providing news and analysis on the work of global repatriation and evacuation specialists, security assistance providers, and international funeral directors.
ITIJ A&RR

October 2024
 Issue

In this instalment of the Assistance & Repatriation Review, we look at the complex considerations involved in providing assistance in sub-Saharan Africa; we investigate how international students can suffer from poor mental health – and how to support them; and we explore the current state of the funeral repatriation sector.

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Sub-Saharan Africa

Providing assistance in Sub-Saharan Africa

Oliver Cuenca explores what it takes to provide medical assistance to travellers in Sub-Saharan Africa
1 Oct 2024
|
Oliver Cuenca
Drawing of woman looking sad

Dealing with culture shock among international students

Alysia Cameron-Davies examines the mental health support available for students in crisis
1 Oct 2024
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Alysia Cameron-Davies
A woman holding a patients hand looking sad

International funeral service provision

Robin Gauldie explores how the international funeral repatriation industry is adapting to changing times and new challenges
1 Oct 2024
|
Robin Gauldie
Headshot of Agathi Kanellou

Interview: Agathi Kanellou, Medical Claims International

Agathi Kanellou, Managing Director of Medical Claims International, talks to Oliver Cuenca about the work of her company and its subsidiary, MCI Assist
1 Oct 2024
|
Agathi Kanellou
Read the October 2024 Review
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Assistance & Repatriation Review April 2024

April 2024
 Issue

In this issue we focus on the evacuation of people from war zones; the repatriation of human remains after a disaster; how assistance providers can work more effectively with local healthcare providers; and the benefits of subcontracting to local firms.

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AMREF Flying Doctors

A lifesaving odyssey: the tale of Baby Mary

AMREF Flying Doctors (AFD) recounts how its team took a seven-month-old to India for a vital heart operation.

Sponsored by AMREF Flying Doctors

3 Apr 2024
|
Editorial Team
New Frontier Group

The VIP solution for second surgical opinions

Gitte Bach, CEO of New Frontier Group (NFG), explains how the company provides support to international VIPs seeking a second opinion in the US.

Sponsored by New Frontier Group

3 Apr 2024
|
Editorial Team
AP Companies

Critical care at sea

Embarking on a journey across the Northeast Passage, a routine cruise turned into a test of resilience when a crewmember suffered a stroke on the route from Nome, Alaska, to...

Sponsored by AP Companies

3 Apr 2024
|
Editorial Team
Redpoint

The Dangerous Allure of Aconcagua

Sarah-Michelle Kilduff, Director of Travel Assistance at Redpoint Travel Protection, describes three separate medical evacuations undertaken by her company in the shadow of Mount Aconcagua in Argentina.

Sponsored by Redpoint Travel Protection

3 Apr 2024
|
Editorial Team
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Antarctic

October 2023
 Issue

In the second of our Assistance and Repatriation Reviews of 2023 we look at Antarctic assistance and extreme medical assistance for explorers and remote workers. We also examine factors driving cost increases in medical assistance around the world. Covid ramped up the cost of assistance, but what else has actually changed currently? In this issue we also look at treatment and evacuation options from the Caribbean. Finally, we look into the red flags that insurers need to watch out for when contracting with ground ambulance service providers.

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Antarctic

Assistance on the Antarctic ice

Antarctica’s hostile environment makes medical assistance extremely challenging. Preparation and training are key, discovers Lauren Haigh
2 Oct 2023
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Lauren Haigh
Cost increases in medical assistance

Factors driving cost increases in medical assistance

The pandemic ramped up the cost of assistance – but there are a range of other factors that have caused prices to continue to rise. Cathy Hudson looks into what...
2 Oct 2023
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Cathy Hudson
Ambulance

Using ground-based medical transportation

Oliver Cuenca speaks to industry experts about the viability and key considerations of transporting patients by ground ambulance
2 Oct 2023
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Oliver Cuenca
Caribbean

Treatment and evacuation options in the Caribbean

Fiona Keating explores the considerations and challenges of assisting patients who find themselves needing medical care while visiting the tropical archipelago
2 Oct 2023
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Fiona Keating
Read the October 2023 Review
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ITIJ Assistance and Repatriation Review Cover April 2023

April 2023
 Issue

In our latest Assistance & Repatriation Review, we explore the considerations of repatriating mortal remains; how concierge services help assistance firms give clients the best possible experience; and how assistance and repatriation companies rebuild their networks after major crises.

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Hands

Transporting the dead

Repatriating mortal remains in times of pandemic and war is difficult. Alysia Cameron-Davies investigates
31 Mar 2023
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Alysia Cameron-Davies
Flooding

Rebuilding networks after a crisis

Crises can disrupt provider networks, necessitating reconstruction. Lauren Haigh gains insights into the rebuilding process
31 Mar 2023
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Lauren Haigh
Thank you in different languages

Concierge services for travel and medical assistance: the VIP experience

Concierge services are becoming popular with consumers. Lauren Haigh explores this trend
31 Mar 2023
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Lauren Haigh
Ship wheel

CASE STUDY: Providing medical support on the high seas

New Frontier Group describes how they provided medical assistance to a 45-year-old sea captain as he sailed home to the Netherlands with his ship.

Sponsored by New Frontier Group

31 Mar 2023
|
Editorial Team
Read the April 2023 Review
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ITIJ Assistance & Repatriation Review - October 2022

October 2022
 Issue

In the ITIJ Assistance & Repatriation Review, we cover business travel risk management technology, medical assistance logistics for cruise passengers, and how security and medical assistance firms stepped up to the plate to evacuate national and international clients when Russia invaded Ukraine.

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Travel risk management

Travel risk management evolution of technology and skillsets

With a new awareness of travel risks facing globally mobile workers, travel risk management companies are offering new tools to mitigate the perils faced around the world. Mandy Langfield reports
3 Oct 2022
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Mandy Langfield
Cruise Ship

Medical evacuation plans for cruise passengers

Transporting patients from cruise ships to appropriate hospitals often involves a lot of planning and efficient communication between assistance companies and cruise lines. Clara Bullock spoke to both parties to...
3 Oct 2022
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Clara Bullock
Ukraine flag

Assistance in Ukraine – case studies from security providers

Security and medical assistance firms stepped up to evacuate clients from Ukraine as the crisis escalated and Russia's bombing campaign began
3 Oct 2022
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Editorial Team
ITIJ Speaks with Dr Robert Quigley

Interview: Dr Robert Quigley, Medical Director at International SOS

ITIJ spoke to Dr Robert Quigley, Medical Director at International SOS, about game-changing technological advancements in assistance and extreme weather events
3 Oct 2022
|
Editorial Team
Read the October 2022 Review
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Assistance & Repatriation April 2022 Cover

April 2022
 Issue

The Assistance & Repatriation Review includes in-depth analysis of the growth in long-range road ambulance transfers, the challenges of providing assistance services to high-net-worth clients, and the complexities surrounding kidnap and ransom cover, as well as an interview with Charles Taylor Assistance.

Read full issue
Diving

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from...
1 Apr 2022
|
Clara Bullock
Computer

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find...
1 Apr 2022
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Clara Bullock
Globe hands

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with...
1 Apr 2022
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Clara Bullock
Ambulance

The rise in long-range ground repatriations

Whether by ambulance aircraft or ground ambulance, repatriations prioritise patient safety and wellbeing. Typically, long-distance repatriations are performed via air ambulance, but the pandemic meant that, instead, ground ambulances were...
1 Apr 2022
|
Lauren Haigh
Read the April 2022 Review
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