Assistance & Repatriation Review | April 2021

The changing face of the global assistance industry

While Covid still presents many challenges to assistance services, providers have adapted and diversified to meet new customer demands and expectations. Sarah Watson looks at how Covid is continuing to…

Interview: AP Companies on the challenges of Covid and hopes for the future of travel

ITIJ spoke to Natalya Butakova, Business Development Director at AP Companies, about how the medical assistance company adapted to the challenges of the past year, and how its operations are…

Covid-19: logistical challenges for funeral directors

Emerson De Luca, International Secretary at FIAT-IFTA, a global organisation representing funeral directors from around the world, as well as unions/associations of funeral directors, tells ITIJ about the myriad challenges…

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A calculated risk

Lloyd Figgins asks, what can NGOs teach businesses about travel risk management?

Digital lifelines for business travellers and expatriates

From telehealth platforms to traveller safety apps, Robyn Bainbridge takes a look at the wealth of digital solutions available to expats and business travellers, and asked, what can insurers do…

Travel Risk Management: an evolving landscape

As global lockdown eases and business travel channels open up once more, companies around the world are seeking expert advice on how best to look after their mobile workforces in…

Case Study: Navigating regulatory hurdles during a funeral repatriation

Albin International Repatriation reports on overcoming the difficulties that local customs and regulations can present in this case of a funeral repatriation from Iraq to Macedonia

Case study: Covid-related travel restrictions make for a difficult funeral repatriation

Homeland International describes a particularly tricky case of funeral repatriation from Angola to Egypt, where low flight availability due to Covid travel restrictions had to be carefully manoeuvred to lay…

Case Study: Double Covid-19 Evacuation undertaken by AMREF Flying Doctors

Dr Joseph Lelo, Medical Director of AMREF Flying Doctors, describes an interesting yet challenging double patient evacuation of a mother and child from Moroni, capital city of the Comoros Islands…

Case Study: Local solutions for an international transfer

Lara Helmi of CONNEX Assistance Middle East shares how important having local connections can be in a global network of assistance providers

Case study: RMR case involving a Spanish tourist fatally shot in Rio de Janeiro

Anuska Meliá of Crossing World Group shares details of a repatriation of mortal remains (RMR) case involving a Spanish tourist fatally shot in Rio de Janeiro

Case study: Trans-continental repatriation challenges

Daniel Draxl of Tyrol Air Ambulance (TAA) details a medically and organisationally demanding case involving a Japanese patient with Guillain Barré syndrome, who needed to be brought home to Japan…

Case study: Repatriation from Tunisia to Germany

Charlotte Stehn of Malteser, based in Germany, details a repatriation case involving a patient with sepsis in which medical details were hard to come by, explaining how this challenge was…

Case study: medical help on a cruise ship in the Pacific Ocean

Dr Ilya Rapoport, Medical Director at AP Companies, reports on the decisions faced by his assistance team in a case involving a spinal stroke suffered on a cruise ship in…

ITIJ235 Assistance and Repatriation Review cover

Travel Risk Management: an evolving landscape

As global lockdown eases and business travel channels open up once more, companies around the world are seeking expert advice on how best to look after their mobile workforces in…

Digital lifelines for business travellers and expatriates

From telehealth platforms to traveller safety apps, Robyn Bainbridge takes a look at the wealth of digital solutions available to expats and business travellers, and asked, what can insurers do…

Funeral repatriations in the time of Covid-19

Covid-19 has affected all of us in one way or another, but the impact on the international funeral repatriation sector has been unique in terms of new challenges that have…

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Assistance & Repatriation Review | February 2020

End-of-life repatriations

Tatum Anderson explores the complexities involved in organising these most sensitive of operations

How can assistance providers benefit from air ambulance base visits?

Patrick Schomaker, Director of Sales and Marketing at European Air Ambulance, explores the multiple benefits of a trip to an air ambulance provider's HQ

Investigating the past and future of employee assistance programmes

David Kernek looks back at the origins of employee assistance programmes and charts their evolving offerings

Read the February edition

Assistance & Repatriation Review | October 2019

Preparing for patient repatriation ahead of international sporting events

Gna kh Chung, CEO of Global Assistance Partners (GAP), explains the thorough preparations made ahead of a recent international sporting events in South Korea to ensure a smooth patient journey…

A day in the life … of an assistance doctor

Tatum Anderson talks to assistance doctors around the world to find out what an average day might look like for them

Getting set for the 2020 Olympic Games

What measures are being put in place ahead of the 2020 Olympic Games to cope with an influx of visitors?

Read the October edition

Assistance & Repatriation Review | April 2019

Assistance and Repatriation April 2019 Cover

Should patients be treated in-situ or repatriated to their home country?

There are multiple choices to be made during the repatriation process, but the decision of when to repatriate a patient is the pivotal consideration. How is this decision made and…

Ground ambulance options

Mandy Langfield explores the issues around transporting patients via road ambulance

The ins and outs of funeral repats

Understanding the processes, challenges and protocols inherent in the funeral repatriation industry is key for those who partner with such companies in the global travel and medical assistance arena. Fiona…

Read more from the Assistance & Repatriation Review

Company Profile: Quantico Servicios de Asistencia (QSA)

Quantico Servicios de Asistencia on their successful first five years in operation and their future goals for the company

Company Profile: Argos Assistance

ITIJ spoke to Argos Assistance S.r.l.'s Diego Aldana, Operation Director, and Marco Rinalducci, Administration & Claims Director, about the company's efforts to continue serving customers throughout the global Covid-19 pandemic

Company Profile: Global Assistance Partners

Gna Chung, CEO of Global Assistance Partners, on providing medical assistance in South Korea

Company Profile: AP Companies

AP Companies on how they are adapting to the challenges presented by Covid-19