Assistance & Repatriation April 2022 Cover

Assistance for high-net-worth clients

The lifestyle of the rich and famous – or high-net-worth (HNW) individuals – often includes a lot of travel. In addition to the risks that all travellers face, however, from…

Kidnap and Ransom risk - Security on the front line

Kidnap and ransom risk (K&R) has changed a lot, with express kidnapping and ransomware demands now more typical industry risks. Clara Bullock spoke to assistance providers and insurers to find…

Adapting customer service to the post-Covid world

The pandemic has changed the way assistance providers work in a myriad of ways – from travel restrictions to Covid-safe transports. But has it affected the way they deal with…

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AMREF: Experiencing health and business risks during the pandemic

The Covid-19 pandemic has had a highly heterogeneous impact. AMREF Flying Doctors share the significant domestic and international challenges in operations and business activities during the first worldwide lockdown

The effect of Covid on pricing of European air ambulance missions

Dr. Peter Turi of TrustAir Aviation looks at the very special role the European air ambulance market has within the worldwide repatriation industry

ITIJ Speaks with Lynn Gordon - Charles Taylor Assistance

Interview: Lynn Gordon, CMO at Charles Taylor Assistance

ITIJ spoke to Lynn Gordon, Chief Medical Officer at Charles Taylor Assistance, about the changing face of the assistance industry

Assistance & Repatriation Case Studies

Broken Bones in a Foreign Land: Instant and coordinated response made easy through membership

Travel insurance policies are purchased to mitigate financial risk, but little thought is given to what happens in the event of an emergency on foreign soil. Travel emergency assistance and…

Quick decisions, fast-moving care

Musa Gürçay, Operation Manager for MedJET Medical Assistance, shared details of an evacuation from Turkey where a sudden change in destination meant cooperation from existing partners on the ground was…

Case study map Redpoint Travel Protection

Transporting a patient in the Antarctic

On an afternoon in late 2021, Redpoint Travel Protection was contacted by a ship’s doctor advising that a Redpoint policyholder aboard a ship to Antarctica had a sudden cardiac event…

Wing-to-wing repatriation of a stroke patient from Cyprus to the Netherlands

marm assistance’s Medical Evacuation and Repatriation services organise bed-to-bed patient transfers with medical escorts, including the management of all regular and unexpected medical and logistical assistance, until the final destination…

Case Study: AP Companies on the importance of thorough patient testing for diagnosis

AP Companies reports on a case that demonstrates the importance of thorough patient testing and evaluation

Case Study: CONNEX Assistance Middle East on operating on unfamiliar ground

Lara Helmi of CONNEX Assistance Middle East shares a case that saw the company challenged to operate in a new country

Case Study: Global Guardian evacuate a client from India to the US during a global lockdown

Global Guardian describes the execution of a 24-hour, seven-stop emergency evacuation of a Covid-19-positive client from India back to the US for treatment, all while navigating an international travel lockdown

Case Study: AMREF Flying Doctors on a straightforward case which suddenly becomes complex

Jane Munyua describes the seemingly straightforward case of a medevac from Uganda to Kenya that quickly become challenging, lengthy and expensive

October 2021 - Assistance and Repatriation Cover

The key to successful remote evacuations

Lauren Haigh spoke to a selection of experts involved in remote evacuations about the valuable lessons learned and advancements acquired over the years that have helped make future rescues safer…

International repatriation of mortal remains

What will the ‘new normal’ look like for the international funeral repatriation sector, and how are the specialists in the industry preparing for it? Robin Gauldie reports

Technological innovation in travel assistance

What impact has the pandemic had on assistance industry innovation and how are assistance providers overcoming barriers to innovation? Sarah Watson finds out

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Assistance & Repatriation Review | August 2020

ITIJ235 Assistance and Repatriation Review cover

Travel Risk Management: an evolving landscape

As global lockdown eases and business travel channels open up once more, companies around the world are seeking expert advice on how best to look after their mobile workforces in…

Digital lifelines for business travellers and expatriates

From telehealth platforms to traveller safety apps, Robyn Bainbridge takes a look at the wealth of digital solutions available to expats and business travellers, and asked, what can insurers do…

Funeral repatriations in the time of Covid-19

Covid-19 has affected all of us in one way or another, but the impact on the international funeral repatriation sector has been unique in terms of new challenges that have…

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Assistance & Repatriation Review | February 2020

End-of-life repatriations

Tatum Anderson explores the complexities involved in organising these most sensitive of operations

How can assistance providers benefit from air ambulance base visits?

Patrick Schomaker, Director of Sales and Marketing at European Air Ambulance, explores the multiple benefits of a trip to an air ambulance provider's HQ

Investigating the past and future of employee assistance programmes

David Kernek looks back at the origins of employee assistance programmes and charts their evolving offerings

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Assistance & Repatriation Review | October 2019

Preparing for patient repatriation ahead of international sporting events

Gna kh Chung, CEO of Global Assistance Partners (GAP), explains the thorough preparations made ahead of a recent international sporting events in South Korea to ensure a smooth patient journey…

A day in the life … of an assistance doctor

Tatum Anderson talks to assistance doctors around the world to find out what an average day might look like for them

Getting set for the 2020 Olympic Games

What measures are being put in place ahead of the 2020 Olympic Games to cope with an influx of visitors?

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Assistance & Repatriation Review | April 2019

Assistance and Repatriation April 2019 Cover

Should patients be treated in-situ or repatriated to their home country?

There are multiple choices to be made during the repatriation process, but the decision of when to repatriate a patient is the pivotal consideration. How is this decision made and…

Ground ambulance options

Mandy Langfield explores the issues around transporting patients via road ambulance

The ins and outs of funeral repats

Understanding the processes, challenges and protocols inherent in the funeral repatriation industry is key for those who partner with such companies in the global travel and medical assistance arena. Fiona…

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