The VIP solution for second surgical opinions
Gitte Bach, CEO of New Frontier Group (NFG), explains how the company provides support to international VIPs seeking a second opinion in the US.
In the realm of US healthcare for international patients, the need for personalised and attentive services for VIP clients is paramount. NFG recognises this necessity and has developed a patient advocate solution designed to cater to individual patients in the US who need a second surgical opinion. This case study delves into how NFG constructs the second surgical opinion service for VIP clients, ensuring their journey to health is as seamless and informed as possible.
The road to seeking a second opinion
Seeking a second medical opinion, especially for international patients considering care in the US, involves several steps to ensure the process is thorough and beneficial.
This includes acquiring confirmation of the type of procedure to be performed; other treatment options reviewed; building understanding of the accessibility and cost of specialists with the appropriate expertise; offering a choice of providers; gathering medical records, providing pre-visit planning and consultative information; and offering assistance in arranging care and travel.
NFG supports patients in their preparation for care, and helps them gain access to some of the world’s leading healthcare experts and advanced treatments, potentially making a significant difference in their healthcare outcomes and cost.
Understanding VIP client needs
NFG commences the process of gaining a second surgical opinion by thoroughly analysing a VIP client’s unique needs. This includes conversations with the patient, family and providers, and an examination of historical data during the discovery of need phase.
Customisation
We then transparently outline costs and facility information. Each element of the service is refined to enhance the client’s experience, from the communication channels used to the selection of medical experts consulted. NFG delivers more than just providing medical opinions – we ensure excellence in customer service, care coordination, and after-care support.
Exclusive access and privileges
VIP clients benefit from NFG’s network of prestigious healthcare providers and exclusive insights into the US healthcare landscape. This includes organising arrangements for consultations and procedures. NFG employs advanced data analytics to anticipate the evolving needs of VIP clients, ensuring the service evolves with their healthcare journey.
Implementation, management and privacy
NFG’s team ensures careful planning and coordination that meet the high expectations of VIP clients efficiently and effectively. The company is also ISO 9000 certified, and employs stringent security measures to protect client data and ensure confidentiality throughout their care experience.
Ongoing relationship management
NFG maintains strong, ongoing relationships with VIP clients. Regular communication, updates, and check-ins are instrumental in sustaining client satisfaction and loyalty. We actively solicit and respond to VIP client feedback, using their valuable input to continually refine and enhance personalised and effective care.
By adhering to these principles, NFG delivers a patient advocacy that empowers VIP clients with the knowledge and confidence to make informed decisions regarding their surgical options, reinforcing NFG’s commitment to exceptional care and service.
Gitte Bach, CEO
Gitte Bach, CEO, founded New Frontier Group in 2002. Her experience in global healthcare started at IHI Danmark, where she developed a vision for better solutions in international healthcare. She built NFG to create more robust cost management, claims administration, pharmacy, telehealth, and concierge solutions for clients worldwide.
New Frontier Group (NFG)
NFG is an independent, women-owned business enterprise that is unrivalled for its range of solutions in international healthcare management and unbeatable in its hallmark superior customer service. NFG serves as a frontline outsourcing partner and advocate for clients. The focus of the organisation is on containment offerings that create an exceptional, memorable experience that caters to the high expectations of international clients
April 2024
Issue
In this issue we focus on the evacuation of people from war zones; the repatriation of human remains after a disaster; how assistance providers can work more effectively with local healthcare providers; and the benefits of subcontracting to local firms.
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