The AXA – Global Healthcare app is designed to support both physical and mental wellbeing through an accessible ‘all-in-one’ experience, combining health insurance services, such as access to key policy documents and claims management, with virtual care services and bespoke wellbeing features.

Launching in English and French with further language options planned for 2025, the app’s features are included within the policy cover and provide members with:

• Unlimited real-time access 24/7 to over 450 qualified doctors worldwide on the phone or by video chat through the Virtual Doctor service in a range of language choices
• Appointments with a psychologist over the phone or by video call from anywhere in the world for up to six sessions through the Mind Health service
• An independent second medical opinion on their diagnosis and treatment plan from more than 50,000 medical experts around the globe using the Second Medical Opinion service
• Tools to set and track personalised wellbeing goals focused on mind health, physical activity and weight management
• Track fitness progress and nutrition, and synchronise wearable devices with the app
• A wealth of wellbeing content aimed at reducing stress, improving sleep, and supporting mental wellbeing
• Access to a global network of over 1.9 million providers, which can be searched by location, specialty or even a specific health condition
• The ability to authorise new treatments, submit invoices or manage and track claims  
• A view of their remaining policy limits, insurance cover and policy information  
• Access all their key documents, digital membership card and policy handbooks  
• Real-time support with a customer service agent via Live Chat or sending a message securely.

The app will also be accompanied by a new and updated desktop portal, allowing members to access the Insurance and Virtual Care services from their personal computers.

Xavier Lestrade, CEO of AXA – Global Healthcare, commented: “The launch of our new all-in-one app marks a major milestone in our mission to lead innovation within the international health and wellbeing space. AXA – Global Healthcare plans to be a key player in the growth of preventative health. The app is paving the first steps, demonstrating our journey into wellbeing.”

AXA and HKBN recently launched a new travel insurance offering.