The travel experience – from Europe to the US

Robin Gauldie explores the current travel patterns to and from the US and Europe, and asks how insurers can better align their products with the evolving needs of travellers

Europe is burning in the summer

Will Europe become too hot for tourists in July and August? Mandy Langfield investigates

Efficient resolutions lead to customer loyalty

Juan Pérez Fuella, Head of Services at Servisegur, talks to ITIJ about how they are embracing technology to offer a better customer experience

Industry Voice: Shaping a collaborative future

In the second of a two-part examination of a new social contract for travel insurance, Joshua Ryan-Saha, Director of Travel, Tourism and Festivals, and Tobi Schneider, Sector Engagement...

Post-Covid ‘overtourism’ – bigger, but is it better?

Milan Korcok examines the implications of overtourism on the cities and regions popular with travellers, and gives examples of residents taking back power

Rising crime pushes authorities to rethink tourist regulations

As tourist numbers surge, destinations worldwide are battling rising crime and disorder, prompting crackdowns and forcing insurers to rethink their risk models