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Which? super-complaint draws a mixed response

Ian Hughes of Consumer Intelligence and James Daley of Fairer Finance have offered their thoughts to ITIJ about the recent Which? super-complaint

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Pearson Ham reports shift in travel insurance pricing

New analysis reveals a marked drop in annual multi‑trip premiums, signalling a shift in insurer strategy ahead of the busy winter season

British man arrested in Bangkok on serious drug charges

British man arrested in Bangkok on serious drug charges

Thailand’s uncompromising narcotics laws put foreign nationals at acute legal and financial risk, as shown by the arrest of a young Briton in Bangkok on serious trafficking charges

Digital automation

PJ Hayman to implement AI sales assistant

The solution, provided by OpenDialog AI, will initially be rolled out at Free Spirit, PJ Hayman’s travel insurance brand for people with medical conditions and disabilities

Airport planes

ACI projects 9.8 billion global air passengers for 2025

The figure represents an expected increase of 3.7% compared with the previous year

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Industry Voice: Cultural fluency: embedding cultural competence into medical assistance operations

Waseem El Tanahi, Business Development Director at CONNEX Assistance, talks about the value of deep cultural knowledge and understanding when delivering international medical assistance services

Waseem El Tanahi