Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey
Global health insurance provider William Russell has uncovered over US$100,000 of fraudulent claims that occured as a direct result of the coronavirus pandemic. International Claims Manager Qian Huang and Head…
Retaining customers through transparency and realistic commitments
Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments
Lloyd Figgins shares his insights into what the new standard from ISO could mean for
companies operating in the travel risk management sphere of operations
On the ground response: Afghanistan evacuations for NGO staff
David G from Healix International describes what happened in Kabul, Afghanistan, when the US military pulled out, and what it meant for NGO employees in the country
Parametric insurance: just the ticket for a struggling travel insurance sector
Carl Carter, UK Country CEO of CPP Group, discusses the growing popularity of parametric insurance solutions, how they help customers, and why they could prove instrumental for travel insurance companies…
