A recent study conducted by the CII questioned insurance professionals on what they thought their greatest challenges would be in 2022.
Thirty-per-cent said their biggest task would be closing the ‘knowledge gap’ and developing the correct skills to optimize customer service.
Two hundred and eighty participants told the CII that adapting to overcome new emerging problems would be theirs, with issues including the pandemic, Brexit, cyber developments, and an increase in extreme weather events due to climate change.
“We are aware of the swift pace of change in the insurance profession and have already worked with partners to produce qualifications and learning material for data science, climate risk and product simplification in the last 12 months based on what our members have identified as a knowledge gap,” said Gill White, Chief Customer Officer of the Chartered Insurance Institute.
“We are committed to making it easier for insurance professionals to identify the learning pathway best suited for them and sought their feedback on our plans to make our qualifications, CPD and support tools more relevant and effective via our Shaping the Future Together consultation,” White continued.
“We have proposed a combination of educational best practice, learner feedback and application of the Professional Map; which details the knowledge skills and behaviours needed for different roles at different experience levels.
One in five participants of a CII members poll on social media named regulation as being their main hurdle, with issues like changes to product pricing practices.
Around a quarter of participants highlighted adapting to hybrid working as their biggest challenge for the coming year.
White concluded: “I look forward to sharing more information about how we will assist professionals to target their sector-specific skills and develop the behaviours they need to best serve customers as well as apply technical knowledge in the months ahead.”