A new partnership struck up between AXA Partners UK & Ireland and UK-based travel and pet insurance provider Puffin Insurance will see AXA Partners underwrite Puffin’s travel insurance policies, as well as its add-on cover for winter sports and gadgets.
The collaboration ‘ensures comprehensive cover and exceptional customer service’, says Bob Ewers, Head of Region at AXA Partners North America, UK & Ireland – all important factors for customers during these trying times.
Customer-centricity a crucial part of the new partnership
James Clarke, Managing Director at Puffin Insurance, said that AXA’s reputation as a customer-centric organisation was one of the key reasons that it was selected by Puffin. “AXA Partners’ approach of focusing on quality and service fits perfectly with Puffin's aim of providing a robust product at a competitive price, backed up with great customer service,” he said. “This is an ethos that is perhaps more relevant for customers today than it has ever been.”
ITIJ agrees that putting customers at the centre of operations will be integral to ensuring successful operations as we continue to navigate our way through the global pandemic. Customer retention will rely on confidence in the products offered, especially as the travel landscape is so uncertain at the moment.