When medical emergencies strike abroad, hospitals, insurers, and patients are often left navigating a maze of out-of-network rules, high treatment costs, and unfamiliar billing standards. Delays and disputes can strain relationships and damage trust.

Passage Health International (PHI) solves these problems. With a presence in more than 10 countries, PHI is a global leader in international claims management, providing clarity, speed, and protection for providers, payers, and patients alike.

Solving the toughest challenge in international healthcare

Hospitals abroad often shoulder the greatest financial risk. Services are delivered in good faith, yet reimbursement can take months – or never materialise. For insurers and assistance companies, billing discrepancies and opaque documentation make adjudication difficult. Patients, caught in the middle, face uncertainty and stress.

PHI was built to fix this broken model. By serving as the authorised billing administrator for international hospitals, PHI ensures that every claim is supported with accurate documentation, verified eligibility, and a defensible payment request. The result: providers get paid, insurers gain transparency, and patients avoid unnecessary disputes.

Hospitals get paid, insurers gain transparency, and patients avoid unnecessary disputes

Why Passage Health International?

• Global presence, local expertise: active in over 10 countries across Latin America, the Caribbean, Europe, and Asia, PHI understands both local compliance and global payer requirements

• Faster reimbursement: dedicated case managers and centralised billing systems reduce delays and denials

• Defensible claims: every invoice is backed by itemised, audit-ready documentation – built to withstand payer scrutiny

• Patient advocacy: while protecting providers, PHI also ensures patients understand their financial responsibilities and have access to clear, transparent communication

• Proven results: PHI manages millions in cross-border claims annually, turning high-risk, out-of-network emergencies into successful reimbursements.

Replacing uncertainty with certainty

“Our mission is simple,” says Eindar Khant, CEO of Passage Health International. “We replace uncertainty with certainty. Providers know they will be paid, insurers know charges are accurate, and patients know they’re protected. That’s why the world’s leading hospitals and assistance companies trust us.”

Setting a higher standard in claims management

Travel is back, and medical inflation continues to rise. That means out-of-network emergencies – and the claims that follow – will only grow more complex. PHI is investing in AIpowered analytics and automated workflows that detect discrepancies early, flag risk, and accelerate adjudication.

The future of international claims is about transparency, compliance, and trust. PHI is already delivering it.

The takeaway

For hospitals, partnering with PHI means financial security and less administrative burden. For insurers, it means clear documentation and timely, defensible payments. And for patients, it means clarity in their moment of need.

At the critical intersection of provider, payer, and patient, Passage Health International stands as the trusted global leader in international claims management.