Travel insurers are striving to better meet consumer expectations through customer education and embracing new technologies. Robin Gauldie finds out more.
ITIJ’s regular features provide an in-depth exploration of issues unique to the global travel and health insurance industry. Each feature is written exclusively for ITIJ by industry writers or experts in their field.
With specific winter sports policies increasing in popularity, Lauren Haigh spoke to industry experts to trace the evolution of this type of cover, find out what makes it unique, and uncover why it’s more relevant than ever.
The relationship between travel insurers and the travel industry, particularly travel agents, has changed dramatically over the last two decades, as Anthony Harrington explores.
Cutting-edge technologies such as blockchain and Artificial Intelligence (AI) are beginning to permeate the travel insurance industry. But how exactly are they being harnessed by insurers?
With more people than ever before relying on web-based reviews, insurers had better step up their game.
International funeral directors reveal that the challenges they face have more to do with bureaucratic paperwork and adjusting family expectations than the demographics of death overseas
Providing assistance to the thousands of travellers who visit Russia each year is a challenge not to be underestimated.
The best ways to tackle cultural differences when dealing with medical assistance cases.
The assistance industry faces a number of challenges when it comes to engaging with customers via apps.
The complex and fast-paced world of provider network managers.
Assesing the need for timely and accurate language and translation services in the global assistance industry.