The best ways to tackle cultural differences when dealing with medical assistance cases.
ITIJ’s regular features provide an in-depth exploration of issues unique to the global travel and health insurance industry. Each feature is written exclusively for ITIJ by industry writers or experts in their field.
The assistance industry faces a number of challenges when it comes to engaging with customers via apps.
The complex and fast-paced world of provider network managers.
Assesing the need for timely and accurate language and translation services in the global assistance industry.
Air ambulance providers must take a proactive approach to safety, which can involve shifting the emphasis away from punishment for errors, instead treating mistakes as learning opportunities.
Fatigue management in the UK: Is this being ignored by the retrieval and repatriation industry, or are there good examples in practice?
Medical crews flying around the world to collect critically injured patients are subject to fatigue, So ensuring proper rest times for them is an essential part of a company’s duty of care.
The key to success in aeromedical missions is detailed planning and preparation, but unforeseen logistical or medical complications can potentially throw everything off course in a matter of moments.
The interior of an air ambulance has to be meticulously designed to incorporate the right equipment, and ensure that this equipment is to hand when the medical crew needs it.
For some air ambualnce operators, accreditation equals an improved business. But there are others who are just as successful, but not accredited, perhaps finding the process too costly or time consuming.