Lee is responsible for engaging with corporate travel teams and suppliers to ensure safety and security are integral to their programmes and priorities. He is also responsible for the company’s accreditation programmes for hotels and serviced accommodation. Lee was most recently Head of Global Travel Operations for HSBC, having fulfilled a number of roles in a 27-year career through the bank’s various transformations. He oversaw the consolidation of travel agencies servicing HSBC’s global requirements, creating a customer-first ethos that yielded high levels of satisfaction.