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  4. A year of bounce back?

A year of bounce back?

Publishing Details

Travel

1 Feb 2023
Lee Whiteing
Featured in ITIJ 265 | February 2023

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Business travel recovery hopes for 2023

Lee Whiteing, Commercial Director at Global Secure Accreditation, discusses the hopes and limitations of business travel recovery for the next 12 months

The hangover from Covid-19 variants, combined with an industry that struggled to cope with significant consumer demand for travel, led to major challenges on the road to recovery in 2022. Hotels battled staff shortages – leaving rooms unoccupied – and few can forget the scenes at airports during peak vacation times.

An April 2022 Deloitte report suggested that corporate travel costs were 50 per cent of what they were in 2019. Perhaps there is optimism in this figure, since it comes only weeks after the latest concerns about a Covid re-emergence.

Despite an uncertain economy, the expectation is that business travel will recover significantly in 2023, but it is also reasonable to assume it might never reach previous levels. Corporates are now more discerning when weighing up the value of a business journey. However, events and exhibitions have bounced back strongly, demonstrating a hunger from the business community to meet in person. I expect 2023 will see increased travel, but with an emphasis on delivering real value from budgets.

Duty of care

One certainty is an increased focus on employee wellbeing while travelling for business. The pandemic raised corporate concerns over duty of care issues, with employers sending employees home rather than risking their wellbeing. With the return to a (largely) hybrid way of working, travel managers must consider how to keep employees safe when on the move.

The new ISO 31030 standard for Travel Risk Management provides a company blueprint, ensuring policies and procedures are of the required standard to reflect modern risk.

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Business as usual

Back to business (travel) as usual?

Despite lurking fears of new Covid variants, and the knock-on effect of Russia's war on Ukraine, business travel appears to be in recovery. That recovery may be slow, though. While…

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3 Oct 2022

Robin Gauldie

Expectations for accommodation providers

The safety and security of where business travellers stay is an important consideration for corporates wishing to demonstrate high levels of employee duty of care. To ensure a safe stay for business travellers, hotels and other serviced accommodation providers face increasing challenges from corporations to demonstrate they are delivering high standards of security.

Where it was previously the norm to consider five-star hotels as safe and secure, corporates and travel managers are beginning to realise that the two are not always synonymous. Accommodation providers can expect to see an increase in demand for accreditation credentials, as ISO 31030 gains momentum in the business travel world.

Taking on technology

In business travel, modern technology is helping to keep employees safe – and this trend will continue. From emergency alerts on smartphones to geolocation of employees, it is now easier than ever to locate missing people, quickly notify travellers of nearby risks and report issues to employers from afar. However, employers must carefully consider the implications these kinds of tools have for employee privacy against the safety value.

Suitcase

A sustainable travel industry

One of the biggest challenges is a route to sustainability. Airlines have embraced greener fuels and eco hotels continue to flourish, but the stark reality is that corporate travel needs to do more. As corporates embrace ESG goals, travel managers require a keener focus on carbon impact and how to offset this within businesses looking increasingly to share this data with key stakeholders. Finding an effective way of doing so may well be the biggest challenge in the future, especially where a more sustainable route could pose a higher risk to traveller safety.

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Apps

Business travel assistance app development

Can new-generation travel assistance apps help employers reassure their road warriors, asks Robin Gauldie

Read More

5 Jan 2023

Robin Gauldie

Another year of change

The industry has demonstrated incredible resilience and vital signs are strong – with leisure travellers demonstrating pent-up demand for services and business travellers recalling the value held in face-to-face contact. Those on business will be more demanding of corporates in terms of their own personal safety and security, while demands for transparency over sustainability continue to grow. If the travel industry faces these challenges with the ‘can do’ spirit of the past two years, it’s sure to flourish in 2023.

ITIJ265 Cover

This article originally appeared in

ITIJ 265 | February 2023

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Publishing Details

Travel

1 Feb 2023

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Lee Whiteing

Lee is responsible for engaging with corporate travel teams and suppliers to ensure safety and security are integral to their programmes and priorities. He is also responsible for the company’s accreditation programmes for hotels and serviced accommodation. Lee was most recently Head of Global Travel Operations for HSBC, having fulfilled a number of roles in a 27-year career through the bank’s various transformations. He oversaw the consolidation of travel agencies servicing HSBC’s global requirements, creating a customer-first ethos that yielded high levels of satisfaction.

Lee Whiteing - Commercial Director - Global Secure

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