Working effectively with local physicians and treating hospitals

Jane Collingwood explores how medical assistance firms collaborate with healthcare providers to ensure the best possible experience for the patient

Collage of getting medical care in the Americas

Travelling for medical care in the Americas

Jane Collingwood speaks to experts about cross-border medical care, and gets their insights on the costs and quality offered to patients

Collage of insurance and pre existing health conditions whilst travelling abroad

Providing insurance for pre-existing conditions

Jane Collingwood examines complex medical cover and speaks to risk rating experts about the dos and don’ts for providers

Accessing medical treatment in the UK

What help can assistance companies provide to travellers to the UK? And what are the solutions for repatriated clients returning to the UK after becoming unwell overseas, asks Jane Collingwood

Great expectations of international patients

Whether it’s pre-consultation, admission or postoperative care, international patients have a range of requirements. Jane Collingwood examines what it takes to meet them

Optimising the healthcare customer experience

Jane Collingwood spoke to healthcare providers about treating patients as discerning consumers of their products, and how to stand out in a competitive market

Using telehealth for cross-border care

Jane Collingwood identifies the challenges and opportunities facing insurers and their telehealth providers when it comes to offering services to customers who are in a different country to their clinicians

Hospital accreditation – a mark of quality

International attention on the continuous improvement of healthcare quality is growing, with accreditation playing an important role in ensuring standards are met. Jane Collingwood considers the value international payers can…