Angela Smith, Head of Proposition Development for Charles Taylor Assistance, explains how, in a world of ever-higher customer expectations, assistance providers can pre-empt complaints by optimising service
Thorkild Lykke, VP of Strategic Partnerships for VUMI® Group and Epic Health Solutions, discusses the challenges of building and managing a medical assistance network in remote regions
Dr Salvador Belilty Haro, CEO of Logimedex, discusses the problematic issue of third-party billing agencies working on behalf of hospitals serving international patients
AMREF: Experiencing health and business risks during the pandemic
The Covid-19 pandemic has had a highly heterogeneous impact. AMREF Flying Doctors share the significant domestic and international challenges in operations and business activities during the first worldwide lockdown
On the ground response: Afghanistan evacuations for NGO staff
David G from Healix International describes what happened in Kabul, Afghanistan, when the US military pulled out, and what it meant for NGO employees in the country