Staysure selects NiCE’s CXone Mpower to enhance digital customer experience

The UK-based travel insurer is investing in AI and omnichannel tools to enhance service efficiency, support agent training, and meet the growing digital expectations of today’s travellers

Transparency Scape Insurance Brokers launches broker app

The app aims to encourage uptake of insurance in the Nigerian market

Global Excel expands Asia Pacific reach with acquisition of First Assistance

First Assistance’s management team will stay in place to maintain business continuity and customer relationships

TravelPerk announces UK launch of new travel protection add-on

The UK launch of the travel medical and baggage insurance option follows its success in mainland Europe

ITIJ interviews Tom Hienckes of European Air Ambulance, at ITIC UK 2025

Michelle Royle talks to Tom Hienckes, Business Development Manager at European Air Ambulance about how it is expanding its medical capabilities, and its plans looking forward