Global Excel expands Asia Pacific reach with acquisition of First Assistance

Global Excel Management has announced the strategic acquisition of First Assistance New Zealand Limited and its subsidiary First Assistance Australia Pty Ltd, both leading businesses specialising in digital assistance services. This deal marks Global Excel’s commitment to expanding its footprint in the travel assistance and claims markets in the Asia-Pacific region.

“First Assistance’s highly skilled team will play a vital role in supporting our growth strategy on the international field,” said Phil Hibbert, CEO of Global Excel. “We aim to enhance our capabilities and offer our clients a comprehensive suite of assistance services while creating new market opportunities through innovative, integrated solutions.”

“Global Excel is a worldwide leader in cost containment, claims adjudication and health risk management,” added David Burns, CEO of First Assistance. “By bridging our talent pools together, our customers will benefit from a one-stop-shop approach in assistance, enabling faster, more responsive support around the clock.”

First Assistance’s management team will remain in their roles to ensure business continuity and ongoing customer relationships, providing stability as the teams integrate and align their efforts.

Earlier this year, Global Excel announced its acquisition of Vitori Health, a health plan administrator licensed in all 50 US states.