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AI voice recognition

Liberate and Five Sigma partner to improve AI claims solutions

Liberate’s voice recognition technologies will be integrated into Five Sigma’s claims management tools

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Staysure selects NiCE’s CXone Mpower to enhance digital customer experience

The UK-based travel insurer is investing in AI and omnichannel tools to enhance service efficiency, support agent training, and meet the growing digital expectations of today’s travellers

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Transparency Scape Insurance Brokers launches broker app

The app aims to encourage uptake of insurance in the Nigerian market

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Global Excel expands Asia Pacific reach with acquisition of First Assistance

First Assistance’s management team will stay in place to maintain business continuity and customer relationships

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Exploring the possibilities of bancassurance

Oliver Cuenca investigates the potentially lucrative world of bancassurance, and finds out what makes such partnerships viable

AMREF

Flying against the clock: life-saving missions from Africa to the world

In this exclusive ITIJ interview, AMREF Flying Doctors’ Chief Pilot, Samuel Mbugua Muikia, shares a personal, behind-the-scenes perspective on the operational complexities of delivering emergency medical evacuations. He offers rare...

Sponsored by AMREF Flying Doctors