Industry Voice: Powering customer centricity through data analytics

Jason Keck, Co-Founder and CEO of Broker Buddha, on leveraging customer databases, artificial intelligence algorithms, and driving customer satisfaction

Travel risk: perception versus reality

Lloyd Figgins, CEO of the Travel Risk & Incident Prevention (TRIP) Group, talks to ITIJ about spurious media reporting, government responsibilities, and traveller awareness 

Industry Voice: How AI and data sharing can enhance the customer experience

Tomasz Pawliszyn, CEO of AirHelp, talks to ITIJ about new technology and helping customer claims

Industry Voice: The evolution of business travel

Suzanne Sangiovese, Director of Travel and Technology at Riskline, explains how AI and travel risk intelligence are shaping the future of business travel

Industry Voice: Combining people with technology can be incredibly powerful

Glen Marr, Director of Insurance Fraud & Financial Crime at PwC, speaks to ITIJ about innovative new tech for investigating fraud, and why AI is now part of all our...

Industry Voice: Managing AI responsibly in insurance

Artificial intelligence has game-changing potential for insurers, but those adopting it require a cohesive strategy in order to get the most out of it, argues Selim Cavanagh, Director of Insurance...