Luiza Gusmao, VP of Customer at Cover Genius, describes how embedded technologies and automation in the claims process can optimise efficiency and improve experiences in the claims journey
Retaining customers through transparency and realistic commitments
Rajeev Shrivastava, CEO of VisitorsCoverage, shares his insights into how insurers can improve customer retention rates through transparency, great customer service, and ensuring realistic commitments
Wei Ke, Nick Frank and David Shleifer from Simon Kucher and Partners share the results of a survey that has led the company to predict an explosion in demand for…
Pre-travel preparation for NGOs working in East Africa
Lauren Snelling, Risk Analyst at Northcott Global Solutions, discusses risk mitigation solutions for companies and charities operating in one of the world’s most unstable regions
Hurricane advice – a timely reminder of the need for travel insurance
This year’s Atlantic hurricane season is predicted to be more active than has been seen in recent times, but what does this mean for travel and the insurers that have…
Industry Voice: Brexit and Covid bring a multitude of challenges to UK travel insurers
Bronwen Courtenay-Stamp, Head of Travel Tourism & Insurance at Trowers & Hamlins LLP, shares her analysis of the trials and tribulations that travel insurers have suffered as a result of…
