Industry Voice: The power of affinity partnerships: what benefits do insurers get?

Robert Gallagher, Senior Vice President and Chief Operating Officer of AIG Travel, speaks to Michelle Royle about the ways in which its travel insurance portfolio interacts with different brands and…

Industry Voice: Latest developments in travel risk management

It can be difficult to navigate the risks involved in business travel, but technology can help. Kate Fitzpatrick, Regional Security Director, EMEA at World Travel Protection, offers advice for…

Industry Voice: School of ROCK

Product pricing must be fair throughout the design process, Antony Martin, Managing Director of ROCK Insurance Group, tells Michelle Royle

Building an ecosystem of excellence

While customer service is everything, its effectiveness comprises many different parts, as Sheldon Kenton of Global Benefits Group explains

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services