Industry Voice: Cultural fluency: embedding cultural competence into medical assistance operations

Waseem El Tanahi, Business Development Director at CONNEX Assistance, talks about the value of deep cultural knowledge and understanding when delivering international medical assistance services

Industry Voice: Medical high fliers: providing air ambulance services to HNWIs

When the wealthiest people in society need medical transportation, they maintain the same high standards  that they do everywhere else, explains Dr Lee Collier,  Chief Medical Officer at SkyCare Repatriation

How to manage inappropriate patient offloads on cruise ships

Dr Arthur Diskin, Global Medical Strategy Director at AP Companies, explains the issue of patients being disembarked from cruise ships at ports without sufficient healthcare provision

Providing care and comfort to the families of patients injured abroad

Dr Adrian Hyzler, Medical Director at Crisis24, explains how assistance firms can provide comfort to the loved ones of a patient who has been injured abroad

Supporting business travellers and international assignees in a crisis

Sebastien Bedu, General Manager, Middle East, at International SOS, explains what it takes to ensure that employees working overseas are safe when an emergency situation occurs

Why insurance companies need to charge more

Dr Simon Worrell, Founder and Chief Medical Officer (CMO) of Chiron International, posits that a minimum price for travel insurance may not be a bad thing