Interview: Joe Thomas, Managing Director of APRIL International UK

Joe Thomas, Managing Director of APRIL International UK, spoke to Mandy Langfield about the challenges and opportunities facing the IPMI sector

Quality, communication and prompt payment

lga Assistance discusses the nuances of cost containment in the UAE, and how its approach is guided by local regulation and in-depth understanding of customer needs and cultural variations

Network management and data security

Christoph Ullrich of ADAC discusses how regulatory requirements are changing how insurance and assistance providers must approach data security

Mental health, wellness and resilience - how insurance can help

Support for the mental wellbeing of clients is becoming ever more important. Robin Ingle shares his thoughts on the impact the pandemic has had on mental health, and how the…

AI is the answer to innovation in the claims process

In a recent webinar, Niels Thoné, Co-Founder and Chief Growth Officer (CGO) of Sprout.ai (Sprout), and Joanne Richardson, former Health Director at AXA, sat down to discuss the challenges in…

Why preventative care matters

Arjan Toor, CEO at Cigna Europe, discusses why health insurance providers need to up their game when it comes to helping their members before they are ill