Untying the knots: legal issues after Brexit for insurers

Stefan Mohamed looks at the legal issues for UK insurers, asking what options are available for those seeking to recover costs incurred within the European Union

Best practice makes perfect: Smooth communication with the Financial Ombudsman Service for UK insurers

When insurers are unable to solve a dispute, the UK Financial Ombudsman Service (FOS) is there to mediate. How can insurers ensure a smooth working relationship with this key body?

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

Mexico – how risky is it for travellers?

It’s one of the world’s most popular holiday destinations, but regular reports of violence paint a concerning picture of Mexico. Cathy Hudson looks at how real the risks are

A year of bounce back?

Lee Whiteing, Commercial Director at Global Secure Accreditation, discusses the hopes and limitations of business travel recovery for the next 12 months