Alex Wright examines the current assistance provision for cruise passengers and speaks to experts about pricing, medical provisions and the surge in bookings as the industry recovers from the pandemic 

Product pricing must be fair throughout the design process, Antony Martin, Managing Director of ROCK Insurance Group, tells Michelle Royle

Stefan Mohamed looks at the legal issues for UK insurers, asking what options are available for those seeking to recover costs incurred within the European Union

When insurers are unable to solve a dispute, the UK Financial Ombudsman Service (FOS) is there to mediate. How can insurers ensure a smooth working relationship with this key body?

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services