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Cruise ship

Cruising to success

Alex Wright examines the current assistance provision for cruise passengers and speaks to experts about pricing, medical provisions and the surge in bookings as the industry recovers from the pandemic 

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2 Aug 2023

Alex Wright

Antony Martin - ROCK Insurance Group

Industry Voice: School of ROCK

Product pricing must be fair throughout the design process, Antony Martin, Managing Director of ROCK Insurance Group, tells Michelle Royle

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2 Aug 2023

Antony Martin

Map

Untying the knots: legal issues after Brexit for insurers

Stefan Mohamed looks at the legal issues for UK insurers, asking what options are available for those seeking to recover costs incurred within the European Union

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31 Mar 2023

Stefan Mohamed

Ombudsman

Best practice makes perfect: Smooth communication with the Financial Ombudsman Service for UK insurers

When insurers are unable to solve a dispute, the UK Financial Ombudsman Service (FOS) is there to mediate. How can insurers ensure a smooth working relationship with this key body?

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31 Mar 2023

Stefan Mohamed

Lawrence Buckler

Future-proofing the market

Lawrence Buckler, VP Sales at Sprout.ai, on why a customer-centric approach will define the future of insurance

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31 Mar 2023

James Kruger

Tackling market volatility

Life insurers will turn to younger demographics by offering next-gen products and customised digital CX says James Kruger, Head of UK Insurance at Capgemini Financial Services

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31 Mar 2023

James Kruger

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