Sixty years of providing assistance

Hassen Bennour, Europ Assistance Chief Executive Officer Asia Pacific and Middle East, speaks to Michelle Royle about their history, what they offer travellers, and embracing new technology

Assistance in the Balkans

Edvard Hojnik, CEO of TBS Team 24, talks to ITIJ about the benefits of their location, changes in the industry, and what makes them stand out from the crowd

MAWDY drives the traveller experience revolution in Latin America

The travel and tourism sector is undergoing an evolution thanks to the possibilities brought about by digitisation, which, hand in hand with companies like MAWDY, MAPFRE’s assistance unit, can result...

Assisting cruise lines post-pandemic

Oliver Cuenca talks to representatives of the assistance sector about how they have managed the post-pandemic surge in demand from the cruise line industry

Industry Voice: When a death occurs away from home

Fiona Greenwood looks at funeral trends and customs as they vary from country to country, and explains how an experienced international funeral operative can help to ease a family’s pain...

Industry voice: Ensuring ongoing quality in a global medical network

Elyah Oulad-Mehdi, Head of International Medical Assistance Excellence, and Geoffroy Remond, Head of International Medical Networks – Europe, Africa, Middle East and Asia, both at AXA Partners, tell us about...