Oliver Cuenca interviewed Sasha Gainullin, CEO of battleface’s claims handling and assistance subsidiary Robin Assist, about his company’s first year and its future plans
Oliver Cuenca talks to representatives of the assistance sector about how they have managed the post-pandemic surge in demand from the cruise line industry
Carrie Dunn explores the relationship between insurers and providers when it comes to medical bills, and considers whether anything can be done to ease the pressures their partnerships face