United Airlines programme to assist with Covid-19 contact tracing
US-based United Airlines has launched a programme to collect customer contact information for all international and domestic flights
During the check-in process, United customers will be prompted to voluntarily opt-in and provide contact information such as an email address, phone numbers and an address of where they will be once they reach their destination, details that were previously difficult for the Centers for Disease Control and Prevention (CDC) to obtain in real-time.
"Contact tracing is a fundamental component of the nation's public health response strategy for controlling the spread of communicable diseases of public health concern," said CDC Director Dr Robert Redfield. "Collection of contact information from air travellers will greatly improve the timeliness and completeness of information for Covid-19 public health follow-up and contact tracing."
Contact tracing significant in slowing the spread of Covid-19
United's programme will roll out in phases beginning this week, with the voluntary collection of information for all international arrivals. In the weeks ahead, the airline will phase in domestic and international outbound departures. Customers can opt-in and participate in this effort using United's mobile app, at united.com or at the airport.
"Initiatives like testing and contact tracing will play a significant role in slowing the spread of Covid-19 until a vaccine is widely available," said United's Chief Customer Officer Toby Enqvist. "United continues to take a leadership role in both areas and is proud to support the CDC by doing our part to help them safeguard public health and safety."
United Airlines has also launched a free transatlantic Covid-19 testing pilot, guaranteeing that all customers aged over two years old, as well as crew onboard, have tested negative before departure. Initiatives like these will hopefully boost travellers’ confidence and could help the travel industry get through the pandemic.