In a report in which over 500 frequent travellers at large global US and European firms were interviewed to determine the effect that global mobility has on those employees, Anvil Group identified some of the key outlooks that business travellers have as we find ourselves in 2021.
First and foremost, it found that employees are considerably concerned by their companies’ TRM practices. Sixty-three per cent said they felt they were not fully prepared to take quick action and return to safety, or to recover emotionally, when incidents happen; only 39 per cent of respondents thought that their firm’s travel technology was fit for purpose; and 51 per cent said they are ready to leave if support doesn’t improve.
In addition, Anvil Group’s survey revealed that only 28 per cent of respondents said they were fully able to perform at their best while away on business, and 56 per cent believed that a lack of performance adversely affects their international projects.
Addressing fundamental flaws in TRM programmes
All in all, the outlook isn’t great. Commenting on the findings and how they tied into the global pandemic, Matthew Judge, Group Managing Director, Anvil Group said: “As restrictions ease, the immediate focus for many will understandably be on dealing with the impact of Covid-19 and how to navigate a safe return to travel from a logistical perspective. However, the results of our survey are a stark reminder that organisations need to address some fundamental flaws in their broader TRM programmes and the ongoing support provided to key personnel.
“The impact of their lack of confidence in travel risk programmes is clear, and the failings in the care they receive are significantly impacting their ability to deliver. If organisations are to build future resilience and ensure that they’re fit for growth in a post-pandemic world, it’s vital that these issues are addressed.”
Over in Singapore, where authorities are keen to restart the international travel industry while maintaining stringent health and safety measures, the Connect@Changi international business travel ‘bubble’ has been launched.