The COVID-19 Care Assistant combines continually updated information, triage, live chat, symptom tracking, virtual consultation and referrals.
“Covid-19 is the biggest public health threat to our communities for nearly a century and Babylon has a huge obligation to help,” said Dr Ali Parsa, CEO and Founder of Babylon. “We know how hard governments and healthcare systems are working to battle this pandemic and fully support their tireless work. We were founded to help tackle the challenges of accessibility and affordability of healthcare for every person on Earth by using technology to increase the reach and impact of healthcare professionals. The combination of our technology and clinical service allows our doctors and nurses to use their time for the most suited tasks, whilst amplifying their expertise for the benefit of all our patients. We stand ready to help our communities in any way we can and in any manner they need.”
As such, the COVID-19 Care Assistant is designed to help patients with each step: continually updated information and videos will help people as they self-isolate, care for others and minimise contamination; a symptom checker will provide information on possible next steps to be taken, including self-isolation; a 24/7 live chat feature (with a trained Babylon team member) will enable users to discuss Covid-19 concerns and receive information; daily in-app logging of symptoms comes hand-in-hand with informational care plans based on the latest guidance; virtual consultations are available for those who need them; and swift referral to hospital care is available when needed.
“We will be turning on the COVID-19 Care Assistant for all our UK patients in stages over the coming days, and many others soon after. We want to support all the work being done by the government and health providers in all our countries of service and are engaging with them based on their needs to open this service to them,” added Dr Parsa. “We have already built and deployed a digital-first platform that has supported millions of people. This new version is an evolution in how we can reassure, support and assist, whilst increasing the capacity of healthcare professionals to provide care.”