Building the perfect global support team

Danny Quaeyhaegens of Bangkok Hospital Pattya offers an insight into building a team to look after international patients, who may have a language barrier – and how empathy is always…

Network management and data security

Christoph Ullrich of ADAC discusses how regulatory requirements are changing how insurance and assistance providers must approach data security

National Business Association of Colombia leads the Colombian medical tourism strategy

Carlos Eduardo Jurado and Juan Felipe Santos shared updates on their efforts to make Colombia’s healthcare system attractive to international patients and payers

AI is the answer to innovation in the claims process

In a recent webinar, Niels Thoné, Co-Founder and Chief Growth Officer (CGO) of Sprout.ai (Sprout), and Joanne Richardson, former Health Director at AXA, sat down to discuss the challenges in…

Data analytics and healthcare cost management: a match made in heaven

ITIJ sat down with Global Excel to learn how their Operations Team and Complex Claims Unit use Data Analytics to improve the customer experience, control costs and forecast for better…

IPMI growth in Asia

James McGrigor, MD McGrigor Group and Rhiannon Kerr, Editor of McGrigor Insights, shared the key findings from the Group’s latest research into the Asian international private medical insurance market, which…